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Telesales Inside Sales Rep

Company: Cigna
Location: Birmingham
Posted on: June 13, 2021

Job Description:

Does your dream job involve being a sales professional? Are you interested in being a part of a global health Services Company that is dedicated to helping people improve their health & well-being? If so, then this job is for you!

As a Sales (IC) Associate, you will be responsible for generating new membership into Cigna's Medicare Advantage Plans on the merits and benefits of the Plans, including provisions of care and how they address the needs of Medicare beneficiaries. You will develop leads through inbound calls and you will enroll customers directly over the phone. You may also register callers to local sales seminars or schedule an in-home visit with a local, field sales representative.

This role will adhere to the Federal and State regulations governing the representation and sale of Medicare Advantage Plans.

Here's a little more about what you'll do:

  • Handle inbound calls with the goal of telephonic enrollment once customer confirms eligibility and willingness to do so, after presenting all benefits and services of the appropriate plan.
  • Handle inbound calls that do not wish to enroll by phone with the goal of setting an in-home meeting with a local employed agent at a specified date and time.
  • Manage a book of leads, which includes conducting multiple outbound calls to unsold leads in order to convert them to sales
  • Enter and track all leads in the Cigna Medicare contact management system and follow up on those leads in a timely manner, providing accurate dispositions of leads with follow-up information.
  • Participate in assigned sales team events and special projects, including out-bound calls to supplied leads;
  • Provide feedback and guidance on market changes, marketing campaigns, plan operations, and delivery system issues.
  • Must be able to attend the entire duration of the training sessions.
  • Other duties as assigned.

What you should have:

  • High School Diploma or equivalent required, Bachelor's degree preferred.
  • Must be available to work evenings, weekends and holidays and commit to and adhere to a phone schedule and shift. Standard shifts are anywhere between 8:00am and 8:00pm and are subject to change based on staffing needs.
  • Excellent customer focused phone skills to create rapport, express complex medical services and adhere to strict call scripting, policy and procedures.
  • Excellent oral and presentation communication skills. Outstanding listening skills and the ability to probe, then link features of the plan to customer needs.
  • Must possess solid time management skills and the ability to prioritize assignments in order to maximize sales opportunities.
  • Ability to exercise independent judgment within established company guidelines.
  • Must possess strong attention to detail and excellent computer skills.
  • Proficiency in MS Office Suite with excellent Word skills required; proprietary contact management system (Salesforce) experience preferred.
  • 2+ years successful direct to consumer sales experience preferred
  • Experience interacting with the senior population preferred
  • Experience in developing self-generated business preferred
  • Life and Health Insurance license must be obtained within the first 60 days of employment.
  • Bilingual candidates are encouraged to apply.
  • Recent college graduates are highly encouraged to apply!

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Birmingham , Telesales Inside Sales Rep, Other , Birmingham, Alabama

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