Entry Level Customer Service Assistant

Company: Quest
Location: Birmingham
Posted on: June 13, 2021

Job Description:

Job Description We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Salary range: $38000 - $48000 per year. Customer Service Representative Responsibilities:Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer municating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and municating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

Keywords: Quest, Birmingham , Entry Level Customer Service Assistant, Other , Birmingham, Alabama