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Customer Service/Guest Experience

Company: Autobahn Indoor Speedway & Events
Location: Bessemer
Posted on: June 12, 2021

Job Description:

As a member of the Guest Experience team you are crucial to delivering on the high expectations our racers are looking for. You will be the first members of our team that our racers encounter and the last ones they see when they leave. You will ensure that that we deliver on our brands Core Focus

We are searching for an applicant who can embrace and exemplify our Core Values

CHAMPION SAFETY

Maintaining safe environments for our customers and team members is non negotiable. I am committed to keeping everything we do safe for every person, every time. THINK YOUNG, THINK YOUNG HAVE FUN

We believe that being young at heart and having fun is the key to creating memorable experiences. I am committed to creating WOW moments for all by maintaining a positive, high energy attitude.

CONNECT WITH CUSTOMERS

From the moment someone arrives they are continually looking to us for cues to the question "Do I fit in here?". I find ways to make authentic one-to-one connections with every customer I encounter and make them feel comfortable.

NAIL IT

When someone is the best at what they do they make it look easy. I ask for coaching. I invest the necessary time and effort on training and role playing, ensuring I am at the top of my game for all of my roles.

OWN IT

Amazing results happen when we all take full responsibility for the team's success. I am open and honest with my teammates and I hold myself and my team members accountable. I own our company vision and I am fully empowered to do what is needed to live that vision

GROW TOGETHER

If we're not moving forward, we begin moving backwards. It is up to me to do my part to make sure that I, my team and our company are continuously innovating and growing.

CELEBRATE THE WINS

It is important to take the time to recognize and celebrate individual and team successes. I look for opportunities to celebrate wins, big and small, on a regular basis.

As a member of the Guest Services team, you are crucial to delivering on the high expectations our racers are looking for. You will be the first members of our team that our racers encounter and the last ones they see when they leave. You will ensure that the phones and questioned are answered. You will also ensure our racers meet our minimum requirements to race and are not under the influence of drugs or alcohol. You will be assigning races and taking direction from your supervisor as well as interacting with Race Command

Summary of essential job functions

  • Race registration
  • Answering phone calls
  • Answering guest questions/concerns
  • Process payments
  • Upselling race packages
  • Handling party booking
  • Assisting with party setup and breakdown
  • Communicating with Race Command regarding any race issues
  • Restocking counter area
  • Maintaining a clean guest service area
  • Any other duties as assigned by management

Summary of essential job functions

  • Race registration
  • Answering phone calls
  • Answering guest questions/concerns
  • Process payments
  • Upselling race packages
  • Handling party booking
  • Assisting with party setup and breakdown
  • Communicating with Race Command regarding any race issues
  • Restocking counter area
  • Maintaining a clean guest service area
  • Any other duties as assigned by management

Minimum requirements

  • Must have reliable transportation
  • Be available nights and weekends
  • Able to work holidays
  • Able to take direction and complete assigned tasks

Keywords: Autobahn Indoor Speedway & Events, Birmingham , Customer Service/Guest Experience, Other , Bessemer, Alabama

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