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Customer Service

Company: Alacrity Solutions
Location: Birmingham
Posted on: June 13, 2021

Job Description:

The principle role of the Customer Service Representative is to provide best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The Customer Service Representative serves as a key role by filtering and routing verbal and written initial inquires and providing quality control of assignments within the required timeline.Primary Duties include, but are not limited to:Respond to inquiries and requests from various customers in a timely manner using telephone and/or email.Review insurance claim assignments to ensure contractor compliance with standards set forth in best practices.Manage prescribed territory to ensure adherence to timeframe take of issues related to claims and contractors in all areas.Provide technical assistance for customers experiencing password difficulties.Provide FNOL, assignment and reassignment support.Perform other duties as assigned.Skills & Requirements:1-3 years customer service experience in an office surance industry or construction experience strongly preferred.Previous experience working with general contractors/vendors is a plus.Ability to stay organized while managing multiple priorities.Basic computer and keyboarding skills, including Microsoft Word, Excel and Outlook.Knowledge of web browsers Internet Explorer, Google Chrome, and Mozilla Firefox.Knowledge in Claims Management Systems a plus.Must be able to work in both a team environment and autonomously.Strong interpersonal skills and demonstrated ability to work effectively with business leadership.Self-motivated and independently able to prioritize tasks and resolve issues.Multi-channel communication and support experience including instant messaging, e-mail and phone calls with customers.Ability and willingness to work non-standard work-weeks (i.e. 8 AM to 5 PM Wednesday through Sunday) desired; willing to work additional hours or make shift adjustments as determined by business needs.Powered by JazzHR Associated topics: agente de servicio al cliente, associate, clerk, coordinator, customer care, internship, platform support, representante de servicio al cliente, support, system support

Keywords: Alacrity Solutions, Birmingham , Customer Service, Other , Birmingham, Alabama

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