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Engineer I, Field Service

Company: Thermo Fisher Scientific Inc.
Location: Birmingham
Posted on: June 12, 2021

Job Description:

Job Description

How will you make an impact:

The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

What will you do:

  • Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
  • Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
  • Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM's.
  • Interacts with customers to offer and close the sale of service contracts and other service products.
  • Collaborates with internal partners to resolve customer issues and improve processes.
  • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
  • Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
  • Executes Qualification & Validation Products at customer sites.
  • Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
  • Manages travel expenses and follows Life Technologies travel policies and guidelines.
  • May be required to perform other related duties as required and/or assigned.

Education Requirements:

Minimum required education: Bachelor degree or Associate degree with 2 years of experience or high school diploma/GED with 4 years of relevant experience

How will you get there:

Minimum of 2+ years of relevant experience in a related science, engineering and/or customer facing role

Skills, Knowledge and Abilities:

  • Uses effective questioning to identify customer needs
  • Exercises judgment setting work priorities and identifies next steps
  • Requires minimal oversight
  • Participates as a positive influence to the team
  • Quickly adapts to change with positive and constructive feedback
  • Experience in a clinical, diagnostics and/or other regulated environment
  • Aptitude for learning and understanding IT systems and processes
  • Experience in related product applications
  • Frequent travel to customer site is required and ranges from 25-75% of work time.
  • Works both in home office as well as in a laboratory environment.
  • Is required to lift up to 40 lbs.
  • May be required to stand for long periods of time while performing duties.
  • Must be able to work safely with chemicals and hazardous materials.
  • Must be able to work overtime and flexible shifts.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

  • EVGSS2020
  • GTSDouble

Keywords: Thermo Fisher Scientific Inc., Birmingham , Engineer I, Field Service, Other , Birmingham, Alabama

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