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Customer Support Representative

Company: Etix
Location: Birmingham
Posted on: June 12, 2021

Job Description:

Description: Customer support team members provide service and assistance to event attendees through phone and email resolution. This position offers flexible scheduling, monthly bonus incentives, fun atmosphere and culture, and advancement opportunities within the organization!Areas of responsibility include:Provide professional and prompt service to Etix patronsContact customers by phone and email to resolve reported issuesFulfill ticket orders and process ticket sales via phoneOccasional administrative support including but not limited to data entry, filing and heavy liftingThis position requires heavy computer and phone work, but little to no travelAbout UsFounded in 2000, Etix is an international web-based ticketing service provider for the entertainment, travel, and sports industries, processing over 50 million tickets per year in 40 countries. As the largest independent ticketing company in North America, Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust E-commerce fulfillment to 4,000+ venues, theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities.BenefitsPaid time offGenerous Medical Insurance Employer contribution (dependent premiums are not paid by company)Dental and Vision Insurance offered401k retirement planFSA/HSAPaid Maternity/Paternity LeaveCompany paid Life, AD&D, short- and long-term disability insuranceCasual workplace attireAn overall fun work environment!Other InformationNo sponsorship or H1B situations can be accommodatedRelocation is not available for this position Etix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Etix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. PM21. Requirements: Excellent written and verbal communication skillsPrevious customer service experienceThe ability to exercise judgement and discretion in day-to-day operationsThe ability to learn quickly, adapt and prioritize in fast-paced environmentsThe ability to develop and maintain positive working relationships with coworkers and clientsFamiliarity with Microsoft Office and Google AppsFluency in English and Spanish preferred, but not requiredSome high school education required Associated topics: client, help, service, support, systems administrator, technical, technical support, technician i, technician iii, technology

Keywords: Etix, Birmingham , Customer Support Representative, Other , Birmingham, Alabama

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