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Regional Service Leader (South East)

Company: North American Roofing
Location: Birmingham
Posted on: June 13, 2021

Job Description:

Job Description North American Roofing is seeking a highly motivated and goal-oriented commercial roofingRegional Service Leader. We have a Regional Service Leader opening within our Service Division. Take your career to the next level in this high profile role. The successful candidate will have 5+ years experience of successfully leading a large field service organization, experience with P&L responsibilities, and a strong understanding of service pricing to meet revenue goals. This is a great opportunity to showcase your problem solving skills and leadership talent while working for a leader in the industry. The Regional Service Leader will oversee the day-to-day operations of our Service Administration Team and Repair/Service Operation in a designated geographical region. Position will provide coordination, leadership and mentoring to ensure optimal scheduling for service offerings, standard operating procedures are followed, and an exceptional customer experience is provided by the team. RSL will have P&L responsibility for designated region.Responsibilities:Provides leadership and direction for the Regional Service Team for Maintenance, Inspections, Leak Repair, and Service Contract ScopeResponsible for staffing, onboarding, evaluation, and training initiatives for Regional Service Team.Manages and coaches Regional Service Team.Establishes and oversees Regional Service Teams budget P&L.Provides revenue forecasting and revenue achievement plans to meet regional goals.Provides leadership to Regional Service Team in maintaining budget control, schedule, work order management, client satisfaction, as well as company culture.Provides support to Sales & Estimating to ensure Service offerings are achievable, profitable, and scoped properly to all regional customers.Partners with Sales & Estimating attain or surpass regional revenue growth initiatives.Traveling as required with all teams for client interaction, sales delivery, project oversite, or dispute resolution as required.Guaranteeing regional customer growth and retention.Responsible for employees KPIs for Regional Service Teams alignment with company goals and to ensure operating procedures are met.Strategically plans regional fleet, tools, equipment, and material needs.Ensures safety, compliance, and risk management guidelines are met or exceeded.Partners with Accounting & Director of Service to oversee all regional costing, invoicing, collections, revenue forecasting and budget control.Providing weekly reporting to Director of Service on status of region.Partners with IT for implementation or upgrading software and its outputs.Timely client dispute resolution that meets or exceeds the customers expectations while maintaining department fiscal goals.Builds effective relationships with customers, subcontractors, suppliers, and trade partners that reflect and support company core values.Actively participates in industry, client, and community relations to enhance company image.Solidifying a culture focused on honesty, transparency, quality, safety, and customer service. Required SkillsSkills and Experiences Needed:Bachelors degree in Business Administration or related field5+ years experience of successfully leading a large field service organizationP&L responsibilities and strong understanding of service pricing to meet revenue goalsExpertise in contract negotiationExceptional problem-solving skillsAbility to effectively communicate to all level of staff and peers.Ability to download data and create Excel Reporting.Ability to analyze financial reporting and act to improve department effortsExpertise in roofing codes and manufacturer warranty requirementsTracking Code:3135-198Job Location:Birmingham, Alabama, United StatesPosition Type:Full-Time/Regular

Keywords: North American Roofing, Birmingham , Regional Service Leader (South East), Other , Birmingham, Alabama

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