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Customer Strategy Specialist - Birmingham or St. Joseph

Company: Altec
Location: Birmingham
Posted on: June 12, 2021

Job Description:

Why Join Altec?

Altec is a leading equipment and service provider for the electric utility, telecommunications, contractor, lights and signs, and tree care markets. The company provides products and services in more than 100 countries throughout the world, drawing on 90+ years of experience. Join a company that custom designs, manufactures, assembles, sells, and services products that are industry leaders.

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. The Customer Strategy Specialist provides a single point of contact for National Customers (customers whose territories expand beyond the focus of an Area Manager, e.g., Global, Asplundh, Telecom and Contractors).

Basic Qualifications, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

* Bachelor's Degree and a minimum of 12 to 18 months of industry related experience. * Knowledge of Lean Principles * Able to analyze data effectively. Must be skilled in Microsoft Excel, Qlikview, and other related systems. * Able to effectively communicate and deliver customer satisfaction. * Must be able to travel up to 25% of the time.

Major Responsibilities

* Establish and maintain relationships with National Account customers. Provide the needed communication to foster these relationships. * Assist with organizing and managing APNs and other projects across Altec Service, Engineering, Manufacturing, Final Assembly and Sales. * Assist with contract pricing negotiations on various service offerings. * Assist in the development and implementation of cost managing services for our customers. * Assist in the development and implementation of downtime management and throughput tracking tools. * Assist with implementing World View technology. * Assist in the development and implementation of inspection and dielectric compliancy tracking. * Ensure alignment of objectives and strategy with the Sales team. * Provide integration support with acquisitions/non-Altec equipment (Effer, Altec Spray, Vacmasters, etc.). * Assist in the development and implementation of customer dashboards. * Effectively represent Team Altec; communicate any customer needs/requests outside Service's scope to the appropriate Altec entity.

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Keywords: Altec, Birmingham , Customer Strategy Specialist - Birmingham or St. Joseph, Other , Birmingham, Alabama

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