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Customer Service Representative

Company: Newquest LLC
Location: Birmingham
Posted on: June 12, 2021

Job Description:

In this pivotal role, Customer Service Representatives effectively handles inquiries from internal and external sales agents that are received via phone and serviced in a contact center environment. The successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.DUTIES AND RESPONSIBILITIESActivities related to inbound calls, email, and instant messages from sales agents seeking support for CHS products.Set up appointments for Sales agents to meet with beneficiariesPlace outbound calls to Sales agents to obtain more information on applicationsMaintain detailed knowledge of all products and proceduresResponds to all customers in a professional and courteous mannerParticipates in meeting and/or committees as needed.Manages work balance between calls and of phone actives/inventory production.Value all aspects of diversityExercise strict confidentiality in all mattersQUALIFICATIONSAdaptable, flexible, and able manage through changeGoal oriented and personally accountable; resourceful and self-directedDemonstrated communications (written and verbal), interpersonal skills and fosters a team environmentExcellent listening and interpersonal communication skillsAbility to effectively organize, prioritize, multi-task and manage time.Demonstrated accuracy and productivity in a changing environment with constant interruptions.Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.Able to offer options and educate callers when appropriateMust be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.POSITION REQUIREMENTSMinimum 1 year of experience working in a high volume call center environmentAccurate data entry skills and attention to detailExperience analyzing and solving customer problems requiredExcellent verbal and written communication skills.Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computerProven ability to work independently as well as a productive member of a teamAbout CignaCigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Newquest LLC, Birmingham , Customer Service Representative, Other , Birmingham, Alabama

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