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Respiratory Customer Experience Specialist - Birmingham AL - Remote

Company: Novartis Pharmaceuticals
Location: Birmingham
Posted on: June 13, 2021

Job Description:

316523BR Job ID: 316523BR Job Description: Almost 1 million patients have received this treatment. We are Novartis. Join us and help us reimagine medicine! The Respiratory Customer Experience Specialist is accountable to drive disease awareness, initiation/usage of products and to achieve targets for sales performance consistent with Novartis compliance standards and market share. The Customer Experience Specialist will develop effective business relationships with customers (physicians, treating staff and other stakeholders) that support delivery of business results, and to initiate or support programs that make a difference to the lives of the patients we serve. This is a remote opportunity. Territory includes Birmingham AL. Your Key Responsibilities: Responsible for covering a territory that will focus on a defined target list of physicians/practitioners within the territory, and embody disease awareness with key customers. Focus on the total office call, to assure the needs of all stakeholders are met within compliance guidelines including: Nurses and Office Managers, among others. Partner with office staff to ensure that HCPs have the information needed to identify appropriate patients and make decisions regarding protocols. Knowledgeable on treatment initiation logistics. Educate on Prior Authorization process and payor restrictions. Work with Office Manager to begin administration process and coordination with support team in connection prior authorizations with the reimbursement process. Collaborates with Medical Service Liaisons, Patient Service Liaisons, Business Reimbursement Specialists and other commercial roles. Facilitate referral networks to support patient access, consistent with company policies and guidelines. Identifies key influencers within a group practice and sphere of influence. Must develop strong knowledge of treatment algorithm and business dynamics within accounts to address customer needs and create business opportunities in a competitive environment, consistent with company policies and guidelines. Video Link Position Title: Respiratory Customer Experience Specialist - Birmingham AL - Remote Minimum requirements: Minimum requirements: What Youll Bring to the Role: Bachelors degree required, advanced degree a plus. Three (3) years of successful pharmaceutical sales experience. Proven track record of consistent high performance. Strong ability to collaborate and demonstrate success working within cross-functional teams. This is a remote position that will cover Key Accounts in the assigned region. Candidate must be based within that region or within a reasonable daily commuting distance. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. No relocation available. Desirable Requirements: Study in Life Sciences, Pharmacy or Business related discipline. Experience with launching Respiratory biologic, or other specialty product with a complex distribution pathway. Previous Respiratory experience and 2 years of experience selling biologic/specialty product(s) within the last 5 years. Experience selling in a competitive market environment. Ability to influence without formal authority in a matrix environment. Strong ability to collaborate and work cross-functionally within a matrix environment. Demonstrated effective decision making, problem solving and strategic thinking. Demonstrated ethical leadership and foster an environment that promotes ethical behavior and compliance with company policies and applicable laws. Leveling Guidelines: The position will be filled at level commensurate with experience. Customer Experience Sales Specialist: Bachelor's Degree - 4+ years' experience in patient services, reimbursement and/or sales calling on HCP's Senior Customer Experience Sales Specialist: Bachelor's Degree - 6+ years' experience in patient services, reimbursement and/or sales calling on HCPs with respect to a complex product Executive Customer Experience Sales Specialist: Bachelor's Degree - 8+ years experience in patient services, reimbursement and/or sales calling on HCPs with respect to a complex product Why Novartis? We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where youre given opportunities to explore the power of digital and data. Where youre empowered to risk failure by taking smart risks, and where youre surrounded by people who share your determination to tackle the worlds toughest medical challenges. Imagine what you could do at Novartis! Commitment to Diversity & Inclusion: Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: Job Type: Full Time Country: USA Work Location: Birmingham, AL Functional Area: Sales Division: PHARMA Business Unit: US PHARMA Employment Type: Regular Company/Legal Entity: Novartis Pharmaceuticals EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Shift Work: Yes

Keywords: Novartis Pharmaceuticals, Birmingham , Respiratory Customer Experience Specialist - Birmingham AL - Remote, Other , Birmingham, Alabama

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