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Operations Supervisor

Company: Steak N Shake Co
Location: Birmingham
Posted on: June 12, 2021

Job Description:

Operations SupervisorJob DescriptionSummary Description: The Operations Supervisor is accountable for leading the Restaurant Associate staff to deliver Steak 'n Shake operational and financial standards on scheduled shifts through executing the 14 point walk. The Operations Supervisor has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the highest quality burgers and shakes along with extending great service to our Guests. The Operations Supervisor will partner directly with his/her Restaurant and General Manager.Department: Operations - Restaurant Reports to: General ManagerFLSA: Non-ExemptDirect reports: Trainers and all Restaurant Associates1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.Primary and Ongoing Accountabilities Execute the 14 point walk and correct deficiencies as they arise Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence Ensure service hospitality, accuracy and speed standards are achieved Maintain strict compliance with health, safety and security standards and procedures Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest Ensure a safe and harassment free work environment Lead by ExampleSpecific Duties and ResponsibilitiesCustomer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:Effectively interact with Guests to ensure we exceed their expe highest quality food and great servicectations with the Sales Growth, TCTImmediately address Guest concerns and complaints utilizing th Guest Recovery Model - L.E.A.R.N.e Steak 'n Shake Sales Growth, TCTEnsure Guests are immediately recognized upon entering and as they are leaving Sales Growth, TCTMotivate all Associates to deliver great hospitality toward all gu associatesests and otherDocumentation, Coachingform, Sales Growth, TCTCreate a positive team environment with knowledgeable associates working Documentation, Sales together through shift huddles and ongoing coaching Growth, TCTBrand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:Execute the 14 point walk using the "Three in One" tool- ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achievedDocumentation, QSC, TCT, Food Safety, Sales GrowthMonitor food quality, portioning and speed from the EXPO window and resolve any issues immediatelyFood Cost, Safety Audits, QSCAssign and verify all side work is accurately and efficiently completedQSCVerify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantityDocumentation, Food Safety Audits, QSCEnsure all Safety procedures and policies are strictly adhered toDocumentation, QSC, Accident ClaimsFinancial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:Deploy associates appropriately as planned on the Schedule and Line up sheetsLabor Control, Sales Growth, TCT, FRREnsure appropriate staffing levels of well-trained associates on assigned shiftsSales Growth, TCT, plete shift and daily inventory and accurately post into the back office POS SystemFood Cost, FRRMaintain strict adherence to the cash handling and banking policies and proceduresCOC, FRRComplete shift tools and administration duties as assigned by General ManagerDocumentationCheck in food delivery, ensure proper storage and post-delivery into POSFood Cost2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. Enforces procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles Takes responsibility for shift financial results Serves as a resource to colleagues and as a mentor to less experienced Operations Supervisors Actively manages the shift ensuring speed and food quality2.a NOT in SCOPE: May not - Make the final decision to hire an associate May not - Determine pay rates or adjust pay rates May not - Discipline an associate beyond sending them home for later review with the General Manager3. KEY RELATIONSHIPS: Position's key contacts and relationships.Primary: Restaurant Associates Restaurant Trainers Restaurant Management District ManagerSecondary: Division President Field Training Manager Human Resource Manager4. REQUIREMENTS: Typical minimum requirements to perform the job. High School graduate or equivalent education preferred Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience ServSafe certified Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures Positive, motivating communication skills Strong organization and time management skills Strong coaching and mentoring skills Flexible and adaptable to changing circumstances Ability to read, write, perform mathematical calculations and analyze data Demonstrate key principles; Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach Able to work in excess of 50 hours per week while standing, walking and stretching Able to lift, carry, push and pull 30 lbs Able to perform any task performed by a service or production associate Able to see across the restaurant to monitor and oversee the operation Able to legally operate a motor vehicle Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns Field Results Report Every Store Perfect measurements Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports5. CAREER PATH: Logical positions along the career path, vertical and/or lateral. Manager Salaried Wings Team Trainer Corporate office support Coordinator

Keywords: Steak N Shake Co, Birmingham , Operations Supervisor, Other , Birmingham, Alabama

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