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Front Desk Agent

Company: Hyatt Regency Birmingham - The Wynfrey Hotel
Location: Birmingham
Posted on: June 13, 2021

Job Description:

Company Info

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, and impressive Independent and Select Service Hotels.

Property Info

Hyatt Regency Birmingham - The Wynfrey Hotel consists of 329 beautifully appointed, newly renovated guest rooms and 32,000 square feet of event space, featuring 22 meeting rooms, Shula's Steakhouse - one of the top 5 steakhouses in America and Merk's Tavern and Kitchen - casual dining and bar. We are connected to the Riverchase Galleria Mall, which features over 200 stores and restaurants. The hotel is only minutes from the attractions of downtown Birmingham, cultural and historic attractions. Come join our team today!

The Hyatt Regency-Wynfrey Hotel in Birmingham, Alabama carries an air of Southern sophistication with elegant and contemporary dcor, and offers all the modern amenities today's travelers expect. You'll love our well-appointed rooms, over-sized suites, outdoor pool with beverage service, sauna, Hyatt StayFit Gym, and variety of dining options for guests.

Position Info

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

The Front Desk Agent will organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

QUALIFICATIONS:
Prior cash handling experience necessary.
Computer skills required.
High School diploma or equivalent.
Ability to communicate effectively with the public and other Team Members.
Read, write and speak English fluently.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test and background check required.

Keywords: Hyatt Regency Birmingham - The Wynfrey Hotel, Birmingham , Front Desk Agent, Other , Birmingham, Alabama

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