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Part-Time Customer Experience Advocate - Work from Home, Birmingham

Company: Protective Life Corporation
Location: Birmingham
Posted on: November 22, 2021

Job Description:

We help protect our customers against lifes uncertainties. Regardless of where you work within the company, youll be helping provide protection and peace of mind when our customers need it most.Whether its in accounting, claims, IT, investments, legal, marketing, sales, or another department, come be part of a company where you can accomplish your goals while contributing to our social mission of becoming Americas most protective insurance company.Do you enjoy learning new things, multi-tasking and helping customers? Are you looking for a virtual position with a growing company, but not have the availability to commit to a full-time position? If so, the Part-Time Customer Service Advocate may be the right opportunity for you. The Customer Experience Advocate is responsible for delivering customer satisfaction on every call received from Protective Life policyholders. Good communication, multi-tasking skills and decision-making skills are required to effectively interpret the customer needs and provide service in an environment involving sensitive customer information.This position is up to 18 hours per week - total hours may vary week to week. The days/hours of this position will potentially vary due to business need and schedule availability, but key shifts we are expecting to offer are Mondays, Tuesdays, and Fridays, from 9am to 3pm.There is potential for some hours scheduled outside of these key shifts, but overall, our Customer Experience Center is open between Monday-Thursday, 7am-6:30pm. and Friday 7:00am-5:00pm Central time.The salary for this position is $18.00 per hour. There are no benefits associated with this position. Protective will provide equipment, however, you must meet the work from home requirements which includes a distraction free work space and internet speeds with a minimum of 10 mbps download and 5 mbps upload speeds. You must be available for three weeks full-time (paid) onsite training Mon-Fri from 8am-4:30pm Central time - this position will be part-time after training.Competencies / Skills Required: Computer Skills Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.Listening Skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions.Dependability Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirementsQualifications: Call Center experience preferred but not requiredPrior customer service experience (minimum 12 months)High school graduate or equivalentAble to meet minimum department standards within a specified period of timePC experience with knowledge of Microsoft OfficeAvailable to work assigned part-time schedule (Mondays, Tuesdays and Fridays)Availability to be flexible with hours during our peak seasons or volume spikesAvailable to attend a 3 week full-time training beginning December 6th in our Birmingham, AL office.Availability must be completed below.Candidates must pass a background check to include drug screen.Part-time candidates need only apply.Upon successful completion of onsite training, this position is a Virtual/work from home position subject to our virtual workplace standards At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We have always been a values-driven culture. Doing the right thing and serving people are part of our DNA, and we believe that valuing and embracing different backgrounds and perspectives is what makes us unique.We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.Job Type: Part-timePay: $18.00 per hourApplication Question(s):Do you live within 50 miles of the Birmingham Office, 2801 US-280?Work Location: One location

Keywords: Protective Life Corporation, Birmingham , Part-Time Customer Experience Advocate - Work from Home, Birmingham, Other , Birmingham, Alabama

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