Move In Coordinator

Company: Landing
Location: Birmingham
Posted on: November 23, 2021

Job Description:

About the Role:We are looking for a Move-In Coordinator to join us at Landing! In this role, you'll respond to emails, phone calls, and chats with the member and work with other departments to ensure that our members' move goes smoothly and that any concerns are taken care of quickly and efficiently. You'll gain customer support experience while also learning relationship building and other valuable skills.About the Team:Our Member Experience team leads the way to ensure that our members have a world-class experience throughout their Landing journey. You'll get to work with a tight-knit, fun group of people passionate about creating a world-class experience for our members.What You'll Do:Coordinate member move-in of Landing homes.Deliver exceptional customer service to Landing members via phone, text, chat, and emailrequests.Records all member information with clear, concise notes indicating details of theconversation with the member in response to their request.Own the resolution of member issues, including diligent follow-up between members, hosts,and our properties.Creates necessary cases for follow-up while ensuring the proper ownership to achievean exceptional member experience.Investigates, researches, and adapts solutions where possible to meet the needs andretain our members.Communicates and reinforces the value and benefits of products and services tomembers.Secure the coordination of checkout and member extensions.Provide expert property knowledge to guide members throughout their Landing journey.Competitive salary of $22 / hrWhat You Need:SCHEDULE : Either 11am - 8pm or 12pm - 9pm and you can select your 2 days per week off to be either Thursday + Saturday or Wednesday + Thursday2+ years of delivering exceptional customer service preferredStrong communication skills, both written and via phone.Well organized and able to use different administrative tools simultaneously.Kind, self-motivated and hardworking, with a history of achieving targets.Customer-focused approach to problem-solving.About Us:Landing is revolutionizing apartment living by providing our members the most streamlined end-to-end platform with access to tens of thousands of furnished and unfurnished apartments in over 200 cities, and counting, that renters can book in just minutes. Our flexible leases allow members to realize more freedom and opportunities in life. Switching between apartments is simple, and does not require a security deposit, broker fee, or additional months' rent. You can manage every part of the Landing experience in a single, centralized app, which includes paying rent or scheduling regular cleanings with the touch of a finger.Our headquarters, located in Birmingham, Alabama, is supported by our San Francisco, California office as well as Landing employees who live and work all over the country. In addition, Landing manages distribution centers across the U.S. that work to deliver and manage furnishings within our tailored homes. Our host network, comprising roughly 2,000 professionals, complement these areas by working directly with members to ensure their happiness and maintain comfort.Join our rapidly expanding team to work on product, design, supply chain, operations, marketing, engineering, interior design, sales, legal, people, and finance to create more freedom and opportunities for renters across the U.S.Our Leadership Principles:At Landing, we use our Leadership Principles every day - whether we're discussing new projects, deciding the best solutions for our members, or brainstorming a new product feature. We believe these shared values foster the best results.Landing is a dynamic, fast moving, customer first organization whose core values are authenticity, ownership, a service-first mindset, and entrepreneurship. To be successful in creating the best experience for both our members and team members, we're building a culture that thinks big, is hands-on, and solves problems at hyper warp speed. We are doers that do more with less and we're constantly looking to raise the bar. Come enjoy the journey with us as we shake up the way people think about renting!Benefits & Perks:Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:Solid compensation package + stock optionsComprehensive benefits - medical, dental, and vision + pre-tax commuter & FSAWe've got you covered with our 401(k) planFeel relaxed with super generous paid-time-offGrow with us - opportunities for upward mobilityExplore & travel comfortably - 7 free nights in a Landing home per yearLive with Landing - employee perks for temporary or indefinite staysLanding provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Landing, Birmingham , Move In Coordinator, Other , Birmingham, Alabama