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HelpDesk

Company: Onin Staffing
Location: Birmingham
Posted on: January 15, 2022

Job Description:

Job Description --- Answer user inquiries regarding computer software or hardware operation to resolve problems--- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. --- Confer with customers by telephone to provide information about products or services or obtain details of complaints. --- Check to ensure that appropriate steps are taken to resolve customer's problems. --- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. --- Use software tools to create tickets for each client call and email received. --- Use knowledge base as appropriate to research issues and resolutions. --- Monitors and communicates I3 ACD issues in a timely manner --- Maintain professional working relationship with coworkers. --- Adhere to business unity policies and procedures.--- Communicates knowledge documentation issues Work Experience --- Must have a High School Diploma or GED --- Two Years Technical School or Technical Certifications a plus --- Must be proficient in Microsoft Office and working in different operating systems. --- Experience in troubleshooting internet browsers, smart phones & tablets a plus. Abilities & Skills: --- Must be able to use computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information. --- Must be able to multitask. --- Must be skilled in providing problem resolution. --- Must have good verbal and written communication skills. --- Must have effective interpersonal skills. --- Must have strong customer service skills. --- Must be able to work independently and as a member of a team. --- Must be able to obtain information from all relevant sources and use information to identify solutions. --- Must have an understanding of Active Directory and how to ping an IP Address.

Keywords: Onin Staffing, Birmingham , HelpDesk, Other , Birmingham, Alabama

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