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Returns and Complaints Representative

Company: ITAC Solutions, LLC
Location: Birmingham
Posted on: January 15, 2022

Job Description:

ITAC Solutions is seeking a detail-oriented individual for a Returns and Complaints Representative position with a great company in the Birmingham area! This person will be comfortable in a fast-paced environment.

What you'll be doing (duties of this position):
Utilize excellent communication skills to be the first point of contact with customers
Assist and guide customers in the process of filing complaints and returning products
Process and document customer complaints and product returns in system
Maintain, organize, and label customer complaint records
Demonstrate excellent typing skills while logging records of customer complaints
Exhibit detailed product knowledge
Communicate with field sales force members appropriately

What you'll need to be considered (requirements):
High School Diploma required, College preferred
Previous customer service experience
Excellent written and verbal communication skills
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

Keywords: ITAC Solutions, LLC, Birmingham , Returns and Complaints Representative, Other , Birmingham, Alabama

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