Supervisor, Field Operations - Birmingham, AL
Company: SPECTRUM
Location: Birmingham
Posted on: June 23, 2022
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Job Description:
Shift: Sunday-Thursday 12pm-9pm Responsible for overall
fulfillment operations of the system locations from the node to the
home across the assigned area. Supervise installation and service
to meet customer expectations, technical quality standards,
employee productivity and company safety requirements. Maximize
customer satisfaction through quality craftsmanship and operational
excellence of the customer premise network. Responsible for the
hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support
all efforts to simplify and enhance the customer experience. Ensure
responsiveness and first time resolution to installation and
trouble call work orders while adhering to company quality and
safety standards Ensures quality control checks are completed
satisfactorily; resolve escalated customer problems as necessary.
Provides quality assurance support and direction to field staff
regarding new or existing technologies. Performs field safety
observations and quality control checks in accordance with company
TQA requirements. Resolves and proactively prevents customer
escalations Establishes positive employee relations through
effective individual and team communication and provide ongoing
support Regularly observes and mentors employees in regard to
safety, quality, productivity and well-being Coordinate and
reinforce employee training to ensure Technical Quality Assurance
(TQA) standards are met. Performs practical field evaluations to
verify technical competencies and safe practices; provides
necessary feedback Ensures staff has and maintains necessary
company-issued tools and equipment Facilitates cross-functional
communications and cooperation with internal departments and
service partners Instills knowledge of all company products and
services Maintains records and documents in accordance with company
policies and procedures Adheres to industry specific local, state,
and federal regulations, as applicable Knows, understands and
follows company policy Performs other duties as requested by
manager REQUIRED QUALIFICATIONS Required Skills/Abilities and
Knowledge Ability to read, write, speak and understand English
Advanced understanding of the TCP/IP stack and associated
abstraction layers Advanced knowledge of network designs, network
architectures, and network topologies Basic knowledge using
software tools to support the current operations Knowledge in basic
network devices and network appliances Ability to safely use
weight-bearing equipment (such as gaffs, safety harness and
ladders) within the maximum weight limitations of that equipment
Ability to operate appropriate computer or test equipment
associated with position (e.g. signal level meters, ohm meters,
etc.) Ability to use handheld communication devices and
applications Work and travel in inclement weather Valid driver's
license with satisfactory driving record within Company required
standards Required Education Associates degree in electronics or
related field, or equivalent work experience Industry and vendor
specific certifications and training (NCTI, SCTE, BCT/E) Required
Related Work Experience and Number of Years Field Technician work
experience preferred - 5 Supervisory experience in a technical
environment preferred or equivalent work experience Experience in
complex, structure cabling jobs that include interior/exterior
installation of Cat5/Cat6 cabling Experience in programming and
installing routers, Internet gateway services, Layer2/3 Ethernet
switches and wireless access points in commercial environments
PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge
Ability to successfully manage face-to-face customer interactions
and resolutions Demonstrated leadership qualities Ability to handle
multiple projects and tasks Ability to prioritize and organize
effectively Ability to supervise and motivate others Moderate
knowledge of residential and commercial facility construction
design/layout Basic knowledge of company products and services
Preferred Related Work Experience and Number of Years Supervisory
or leadership experience - 1 WORKING CONDITIONS Work indoors in
confined space, poorly ventilated areas such as attics during
extreme heat or cold Exposure to dust, dirt, noise, insects,
rodents, pets, and cleaning solutions Work in commercial or factory
type environments Work outdoors in all kinds of weather and at all
times of the day or night Work performed near power lines and
electricity Work and travel in inclement weather Some work may be
performed in an office environment Work performed at various
heights above ground on telephone/power poles Some out of town and
overnight travel as the business needs dictate Occasionally
required to work overtime as the business needs dictate Ability to
work weekends or a second shift as the business needs dictate
PHYSICAL AND MENTAL REQUIREMENTS Physical Requirements Ability to
accurately take measurement and apply to position tasks Ability to
carry, climb and operate extension ladder, (approx. 32 ft high and
90 pounds) Ability to perform job from high places (i.e. poles and
roofs) Ability to differentiate between different sizes and colors
of wires Ability to work with small components and wires to make
cable connections Ability to make cable connections in tight spaces
by bending, reaching, twisting Ability to walk over all types of
terrain in all kinds of weather while carrying tools and equipment,
including ladders, safety equipment and tool belts Ability to work
while standing 50 - 70% of the time Ability to use electric or
battery operated hand tools such as drills, hammers, wrenches,
screwdrivers Mental Requirements Ability to communicate effectively
with employees, customers, and suppliers in person, on the phone,
and/or by written communications in a clear, straight-forward, and
professional manner Ability to use personal computer and software
applications including Microsoft Office TOP415 314278 314278BR
Keywords: SPECTRUM, Birmingham , Supervisor, Field Operations - Birmingham, AL, Other , Birmingham, Alabama
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