PEO Benefits Specialist I - Oasis
Posted on: June 25, 2022
Overview Provides support to clients and their employees and
internal partners. Responsible for setup and ongoing processing,
maintenance and support of client accounts. Responsibilities
Provide excellent customer service to clients, employees, and field
partners via calls, faxes, and emails. Contact current clients/
employees via outbound call/ email campaign as needed. Processes
benefit enrollments for PEO product offerings for clients to ensure
timely processing. Researches and resolves basic product and
service issues from the field, clients and their employees to
maintain accurate and timely responses. Documents information in
CRM to track every interaction while utilizing all necessary
systems. Prepares and process basic benefit adjustments. Provides
guidance to clients and their employees regarding product
offerings, including setup and use of Health & Benefits online to
ensure optimal client retention. Obtains and maintains benefit
documentation to ensure compliance with all applicable state and
federal regulations and laws; including Paychex Section 125 plan.
Maintains knowledge of all changes pertaining to various product
offerings, regulatory changes, policy changes and industry
developments to ensure compliance with departmental processes and
company guidelines are met as they relate to PEO. Researches and
completes weekly processing reports. Performs data input and
maintains strong prioritization and organizational skills and
professional communications in all interactions. Utilizes problem
resolution techniques to assist customers, internal and external
partners and makes recommendations to team and management. Interact
with Health & Benefit carriers to resolve customer needs.
Participates in special projects as needed. Qualifications H.S.
Diploma - Required 2 years of experience in Customer service.
Demonstrates customer service skills.
Keywords: Paychex, Birmingham , PEO Benefits Specialist I - Oasis, Other , Birmingham, Alabama
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