Performance Assurance Consulstant
Company: Spencer Ogden
Location: Birmingham
Posted on: August 6, 2022
Job Description:
*Feel free to apply if you don't meet all the Criteria.*
Position Summary:The role of the Performance Assurance Consultant
works to ensure a positive experience for the client by developing
and managing our deliverables. In this role you will perform the
daily operations of the project plan for each client, troubleshoot
and resolve controls issues associated with HVAC equipment, and be
the primary point of contact for the client. You will play a key
role in ensuring the success of the performance guarantee and
resolving various issues along the way. What do you get to do in
this position?
- Responsible for timeliness and accuracy of deliverables
- Responsible for installing of hardware/software additions,
change orders, and solutions
- Responsible in verifying the performance and sustained
operation of ECM's
- Responsible for assisting clients in issue resolution
- Responsible for understanding the clients BAS and able to
support
- Perform site service when called upon
- Perform project turnovers from construction to Client
Services
- Representation of Client Services during client training and
turnovers
- Responsible for task management creation and execution through
Asana process flows
- Responsible for identifying operational improvements for
improved savings performance
- Periodically evaluate performance of systems for improvement
opportunities
- Provide ongoing client training, both formal and informal
- Other duties as assigned Qualifications
We know skills and competencies show up in many different ways and
can be based on your life experience. If you do not necessarily
meet all the requirements that are listed, we still encourage you
to apply for the position. This job might be for you if:
- Bachelor of Science or Engineering degree preferred, along with
a minimum of 2 years' experience in service industry with direct
customer-interface experience either in sales or client
relationship, or equivalent experience
- Building Automation System experience with understanding of
operator knowledge, drawing package understanding, sequence
understandings, operational intent, and troubleshooting
- Understanding of and proficient in project management
skills
- Excellent time management and organization skills
- Proficient computer experience in Microsoft Office Products
particularly Excel, Word, and PowerPoint
- Proficient using task management programs or knowledge with
Asana
- Excellent analytical skills and attention to detail
- Excellent communication skills both verbal and written
- Proven track record of providing excellent customer service
internally and externally
- Effective working in team environment We offer a robust
benefits package to support our employees such as flexible work
arrangements, paid family leave, 401(k)+ match, and more. We seek
out and reward people for putting the customer first, being
disruptive to the status quo, embracing different perspectives,
continuously learning, and acting like owners. We're recognized
around the world for welcoming people as they are. We create an
inclusive culture where all forms of diversity are seen as a real
value for the company.
Keywords: Spencer Ogden, Birmingham , Performance Assurance Consulstant, Other , Birmingham, Alabama
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