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Performance Assurance Consulstant

Company: Spencer Ogden
Location: Birmingham
Posted on: August 6, 2022

Job Description:

*Feel free to apply if you don't meet all the Criteria.* Position Summary:The role of the Performance Assurance Consultant works to ensure a positive experience for the client by developing and managing our deliverables. In this role you will perform the daily operations of the project plan for each client, troubleshoot and resolve controls issues associated with HVAC equipment, and be the primary point of contact for the client. You will play a key role in ensuring the success of the performance guarantee and resolving various issues along the way. What do you get to do in this position?

  • Responsible for timeliness and accuracy of deliverables
  • Responsible for installing of hardware/software additions, change orders, and solutions
  • Responsible in verifying the performance and sustained operation of ECM's
  • Responsible for assisting clients in issue resolution
  • Responsible for understanding the clients BAS and able to support
  • Perform site service when called upon
  • Perform project turnovers from construction to Client Services
  • Representation of Client Services during client training and turnovers
  • Responsible for task management creation and execution through Asana process flows
  • Responsible for identifying operational improvements for improved savings performance
  • Periodically evaluate performance of systems for improvement opportunities
  • Provide ongoing client training, both formal and informal
  • Other duties as assigned Qualifications
    We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if:
    • Bachelor of Science or Engineering degree preferred, along with a minimum of 2 years' experience in service industry with direct customer-interface experience either in sales or client relationship, or equivalent experience
    • Building Automation System experience with understanding of operator knowledge, drawing package understanding, sequence understandings, operational intent, and troubleshooting
    • Understanding of and proficient in project management skills
    • Excellent time management and organization skills
    • Proficient computer experience in Microsoft Office Products particularly Excel, Word, and PowerPoint
    • Proficient using task management programs or knowledge with Asana
    • Excellent analytical skills and attention to detail
    • Excellent communication skills both verbal and written
    • Proven track record of providing excellent customer service internally and externally
    • Effective working in team environment We offer a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.

Keywords: Spencer Ogden, Birmingham , Performance Assurance Consulstant, Other , Birmingham, Alabama

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