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Patient Account Representative

Company: TherapySouth
Location: Birmingham
Posted on: August 7, 2022

Job Description:

TherapySouth was founded in July 2006 by Steve Foster, PT, LAT. His vision was that TherapySouth would be a therapist-owned practice, specializing in "hands-on care, close to a patient's home or work". All of our clinics maintain a friendly atmosphere that helps patients feel at home in their surroundings. Having several locations allows patients to conveniently attend physical therapy two to three times per week to improve their daily functions. We know our patients' names when they walk in the door of our clinics! At TherapySouth, we are dedicated to keeping our Core Values at the forefront of our minds. We believe in: PerseveranceFaithFamilyCompassionIntegrity ServiceGivingFitness TherapySouth is looking for a talented team-player for our Patient Account Representative position! If you are interested in joining our dynamic team, please apply below! The Patient Account Representative is responsible for managing accounts with delinquent balances, communicating professionally with patients, updating records with the patients financial status. Essential Functions:Research the best method for receipt of payments and take payments by credit card or other methods over the phone.Provide thorough, efficient, and accurate account updates in the computer files.Provide feedback to management regarding possible problems and areas of improvement.Answer a variety of patient phone calls while providing excellent customer service and handling inquiries in a timely and professional manner.Identify and resolve patient grievances and/or disputes.Knowledge of insurance eligibility, verification, denials and processes.Place phone calls to collect outstanding balances. Clean up accounts by moving money, posting OTC payments to each line item, removing credits under $15.00 and adjust balances under $1.00.Company Provided Benefits: Competitive pay with performance-based merit increases. Health, Dental and Vision Insurance.Paid Time Off + Holidays.Retirement plan with company matching.TherapySouth is an Equal Opportunity Employer

Keywords: TherapySouth, Birmingham , Patient Account Representative, Other , Birmingham, Alabama

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