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Customer Service Representative - Bilingual - Spanish

Company: Quest Diagnostics
Location: Birmingham
Posted on: September 23, 2022

Job Description:

Member Success Representative (Bilingual - Spanish, a plus)Pack Health is a digital health coaching platform for chronic disease management. We partner members with their own personal Health Advisor, who provides weekly coaching sessions and personalized follow-up online and over the phone, according to the member's communication preferences. In addition to being a virtual partner in problem-solving, coaches share videos, activities, and resources to support the member's specific health needs. - We are a fast-paced work environment, with ample opportunities for growth. We work hard, have fun, and love what we do. We value employees who want to make work a great place for great people, thrive in working as a part of a team, continually deliver an exceptional experience, and have a drive to improve the wellbeing of others.Pack Health is seeking a Member Success Representative (Bilingual - Spanish, a plus) whose primary responsibility is to engage directly with potential members and members to answer questions, solve member issues, and provide a great member experience. Member Success Representatives collaborate with members, health care providers, Health Advisors, Operations staff, and other resources to ensure our members have what they need to have a successful engagement with Pack Health. This is a unique position that requires a problem-solving nature, empathy for members, attention to detail and an organized mind.Work Location: - -Birmingham, AL office locationResponsibilities: ---Obtain member information by answering telephone calls; interviewing members; verifying information.---Determines eligibility by comparing member information to requirements.---Identify and solve barriers to help an individual member. ---Provide an above and beyond experience assisting members in locating resources, transferring to the appropriate team member, or answering safety questions.---Maintains communication equipment by reporting problems.---Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.---Updates job knowledge by studying new product descriptions; participating in educational opportunities.---Informs members by explaining procedures; answering questions; providing information.---Monitor data reported directly by members. ---Use KPIs to assess work performance.---Assist in various projects throughout the company.Position Requirements:---Must be proficient in the Spanish language; both speaking and writing skills---Associate's degree in a healthcare-related field, Bachelor's is preferred ---Must work in office; a regular telework schedule will not be considered---Valid driver's license. ---Excellent teamwork skills---The ability to respect people of all backgrounds and act ethically.---Verbal communication, listening, and phone skills---Data entry skills---Customer service and professionalism ---Attention to detail ---Multi-tasking---High level of emotional intelligence---Experience with CRM and/or project management software---Immigration or work visa sponsorship will not be provided

Keywords: Quest Diagnostics, Birmingham , Customer Service Representative - Bilingual - Spanish, Other , Birmingham, Alabama

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