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Parts and accessories associate

Company: Hooligan Harley-Davidson
Location: Oxford
Posted on: September 23, 2022

Job Description:

If you want to work in a GREAT WORKENVIRONMENT and have opportunities to grow, THIS IS YOUR CHANCE!!
We are seeking a talented and self-drive newTEAM MEMBER that want to grow their career and earning opportunities.
As a Parts and accessories associate youwill setup and maintain an appealing retail environment and assist allcustomers with their shopping and purchase of merchandise.

Key Result Areas
--- ServiceDepartment Support
--- CustomerService
--- Clean& Efficient Parts & Accessories Environment

Major Duties andResponsibilities

1. ServiceDepartment Support
--- Interfacewith Service Technicians and ensure their Parts and Accessories needs are beingmet.
--- Takeservice technicians' orders for parts and fill them as fast as possible.
--- Assistservice technicians in determining parts & accessories requirements for individualjobs.
--- Recommendrelated Parts and Accessories, which may be required for a job.
--- Supplycost of parts information on repair orders.
--- Updateinventory control system and parts catalogue.
--- Notifyservice personnel when special parts or back-ordered parts are received.
--- Maintaincleanliness of Parts and Accessories Department and keep inventory neatlystacked and orderly.
2. CustomerService
--- Provideexcellence customer service to all of the dealership's customers.
--- AssistParts and Accessories manager with attaining retail sales and profitabilityplans in Parts and Accessories.
--- Greetcustomers immediately, in a courteous and friendly manner.
--- Developand share knowledge of all Parts and Accessories merchandise, parts history,and motorcycle service.
--- Mustpossess the ability to work with several customers at one time whilemaintaining individual customer satisfaction.
--- Handletelephone transactions quickly, and courteously.
--- Pointout any sales, specials, new merchandise and offer additional product that maycompliment the customer purchase.
--- Assistcustomers with determination of Parts and Accessories requirements andre-search merchandise in catalogues.
--- Acceptcash & credit card payments for merchandise purchases. Keep cash register accurate.
--- Handlecustomer complaints reasonably, showing empathy and a positive attitude, anddemonstrate our commitment to excellent customer service.
3. Clean& Efficient Parts & Accessories Environment
--- Receiveand process parts from distributors, check merchandise received against purchaseinvoice, and prepare product for showroom floor.
--- Conductor participate in periodic physical inventory of all merchandise (counts,reports etc.).
--- Ensuremerchandise displays are stocked, clean, and appealing to customers.
--- Maintainupdated customer mailing lists.
--- Becomefamiliar and efficient with all phases of the computer system required forP&A management.
4. OtherDuties
--- Asassigned.

--- NoSupervisory Responsibilities

--- Treatall employees and customers fairly, courteously, and with dignity.
--- Beprompt and available for flexible scheduling.
--- Reviewall P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising& inventory control topics as assigned by the Parts Manager.
--- Demonstratea professional approach to customer service.
--- Acceptdirection, follow instructions, and work well with other people.

Qualifications & JobRequirements
--- Musthave ability to get along with a broad customer base.
--- Knowledgeand experience with servicing of Harley-Davidson motorcycles, and other productssold by the dealership, or the demonstrated ability to quickly learn them.
--- Experiencewith Point-of-Sale & computerized inventory systems or the ability toquickly learn.
--- Knowledgeof motorcycle front end, suspension, and engine components and the commitmentto continually develop knowledge.--- Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

Keywords: Hooligan Harley-Davidson, Birmingham , Parts and accessories associate, Other , Oxford, Alabama

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