Quik Pawn Shop - Loan Officer

Company: Triton Management Group
Location: Birmingham
Posted on: September 23, 2022

Job Description:

Job purposeThe Pawn Shop Loan Officer is responsible for meeting the customer needs by delivering exceptional customer service and building effective customer relationships. The Pawn Shop Loan Officer must be able to accurately assess a customer's need, identify the most appropriate product or service, and satisfy that need in a manner consistent with Quik Pawn Shop values.Duties and responsibilities

• Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Aggressively find a way to create new loans while maintaining proper underwriting standards.
• Understand customer needs and ability to pay back loans.
• Analyze and measure business trends - develop and implement plans to maximize loans and meet or exceed goals and objectives.
• Control bad debt through 100% execution of Positive Collection Practices.
• Accurately complete applications to include calculation of income and ability to repay and updating of confidential customer information without error.
• Guard all customer confidential information against errors, miscalculations and incorrect dissemination of their data.
• Any task deemed requested by supervisorQualifications
  • Bilingual - English and Spanish preferred
  • High school diploma or equivalent
  • Excellent communication skills
  • Excellent customer service skills
  • Solid organizational skills
  • Computer literacy
  • P & L knowledge preferred
  • 2 to 5 years of solid relevant work history, financial services a plus
  • Must have a valid Driver's License
  • 6 Months of collections experience a plus
  • Must be 21 years of age or older

Keywords: Triton Management Group, Birmingham , Quik Pawn Shop - Loan Officer, Other , Birmingham, Alabama