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Customer Service Representative

Company: Madix
Location: Goodwater
Posted on: November 25, 2022

Job Description:

The customer service representative is an entry level position that works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, negotiating collections arrangements, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.

* Confer with customers by telephone in order to provide information about products to take orders or cancel accounts.
* Identify and assess customers' needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Provide accurate, valid and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file documents.
* Follow communication procedures, guidelines and policies.
* Take the extra mile to engage customers.
* Follow up customer calls where necessary.
* Enter new customer information into system.
* Identify and escalate priority issues.
* Route calls to appropriate resource.

* Excellent verbal and written communication skills
* Problem analysis and problem solving
* Organizational skills

Job Type: Full-time

Pay: From $15.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Goodwater, AL 35072: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Madix, Birmingham , Customer Service Representative, Other , Goodwater, Alabama

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