Customer Engagement Specialist- WAH

Company: Teleperformance USA
Location: Birmingham
Posted on: January 25, 2023

Job Description:

Category : Customer Service/Support
Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are -the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. -Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs -Your ImpactOur Customer Engagement Specialists act as the primary point of contact with consumers and are the key to building relationships through the timely resolution of issues through a variety of channels including phone, email, chat, eCommerce and responding to Social Media posts. - As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. -Your ResponsibilitiesCustomer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. - The position is responsible for resolving high level consumers issues in a fast-paced environment. -
  Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and proceduresResponsible for the negotiation, timely follow up, quality assurance and personal attention -to all concerns brought to their attention so as to ensure consumer satisfactionMust possess the ability to quickly assess situations and take appropriate action according to brand and company guidelinesProfessionally represent the consumer services team with brand partners to drive change through the voice of our consumersAccurately document and report on consumer interactionsEngage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshootAssist consumers in eCommerce transaction and processing paymentsRespond to Social Media postsWhat We're Looking for

  High School Diploma or equivalent2+ years' experience in a consumer facing role preferred18 years of age or olderExperience with utilizing multiple tools and emerging technologyGoogle Suite Experience preferredCall center, voice, chat and email communication experience preferredeCommerce experienceTyping 25 WPMBe proficient in PC operation and navigationAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsSuperior analytical and troubleshooting skillsStrong technical aptitude for new technologiesAbility to work cross functionally within the organization as well as with consumersProfessional presence; ability to communicate effectively via phone, email and chat -Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. -Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance USA, Birmingham , Customer Engagement Specialist- WAH, Other , Birmingham, Alabama