Full - teller
Company: PNC Financial Services Group
Location: Birmingham
Posted on: January 25, 2023
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Job Description:
3.5 Full-time7 hours ago Full Job Description Job Profile
Position Overview At PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the companys success. As a
Full-Time Teller within PNC's Retail Branch organization, you will
provide exceptional customer service, accurately perform high
volume customer banking transactions, educate customers on new
technology and develop banking product referral opportunities
through strong customer relationship skills. This position will be
based in Birmingham, AL at the Parkway retail banking branch. Job
Description Delivers a unique customer experience aimed at
improving customer financial wellbeing and creating loyalty while
increasing share of wallet. Processes a variety of customer
interactions. Educates customers on alternatives available for
their financial interactions. Identifies banking opportunities
during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with
customers, making appropriate referrals to branch staff or PNC
ecosystem partners. Performs lobby engagement activities to connect
with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions
by leveraging technology, tools and resources. Applies product and
procedural knowledge to solve customer's problems. Adheres to all
policies and procedures, demonstrating sound judgment within
established limits. Ensures teller and branch daily operations and
maintenance transactions are completed in an efficient and accurate
manner. PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be: Customer Focused
- Knowledgeable of the values and practices that align customer
needs and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions. Managing Risk - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC's Enterprise Risk Management Framework. To learn more
about this and other opportunities on our team Watch this video .
Competencies Accuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy. Addressing
Customer Needs Knowledge of and ability to meet customer needs by
offering appropriate products in an appropriate manner. Banking
Products Knowledge of and ability to provide products and services
available through the retail banking branch. Digital Awareness
Shares, shows and supports clients on a variety of technological
digital and online tools and resources allowing them to explore
solutions to achieve their financial goals and financial well-being
through the PNC conversation. Effective Communications
Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors. Fraud Detection
and Prevention Knowledge of and ability to utilize processes,
tools, and techniques for detecting, addressing and preventing
fraudulent situations. Managing Multiple Priorities Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation. Matrix Management Ability to build and use effective
working relationships within own department and across department,
functional, and geographic reporting lines. Problem Solving
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations. Understanding Customer Needs Knowledge of and the
ability to recognize and be sensitive to the different perspectives
and priorities of different customers. Work Experience Roles at
this level typically do not require a university / college degree,
high school diploma, GED or any significant experience or product
knowledge to accomplish primary duties. Prior experience is not
required. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered. Education No Degree Additional Job Description Benefits
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement: The PNC workplace is inclusive
and supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET. Equal Employment Opportunity (EEO): PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law. California Residents Refer to the California
Consumer Privacy Act Privacy Notice to gain understanding of how
PNC may use or disclose your personal information in our hiring
practices.
Keywords: PNC Financial Services Group, Birmingham , Full - teller, Other , Birmingham, Alabama
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