Patient Liaison - PRN

Company: Ascension
Location: Birmingham
Posted on: March 17, 2023

Job Description:

Details

+ Department: Facility Support

+ Schedule: PRN, rotating shifts mornings, evenings and weekends.

+ Hospital: Ascension St. Vincent's One Nineteen

+ Location: Hoover, Alabama

Benefits

Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.

Responsibilities

Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

+ Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.

+ Receive guest suggestions and complaints and escalate through proper channels.

+ Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.

+ Identify and report issues of safety and maintenance.

+ Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipate family's needs and resolve issues before they become major source of concern.

Requirements

Licensure / Certification / Registration:

BLS Provider. American Heart Association or American Red Cross accepted, preferred.

.Education:

+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

+ Note: Required professional licensure/certification can be used in lieu of education or experience,if applicable.

Additional Preferences

No additional preferences.

Why Join Our Team

Ascension St. Vincent's employs over 4,800 associates and has been serving Birmingham and surrounding communities for more than 122 years. As an associate, you will find rewarding career opportunities at one of our five hospitals and several other healthcare facilities including an outpatient wellness facility that offers medical, imaging, fitness, nutrition and spa services.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Keywords: Ascension, Birmingham , Patient Liaison - PRN, Other , Birmingham, Alabama