Sr. Customer Specialist (Retirement)
Company: Protective Life Insurance Company
Location: Birmingham
Posted on: March 17, 2023
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Job Description:
The work we do has an impact on millions of lives, and you can
be a part of it.We help protect our customers against life's
uncertainties. Regardless of where you work within the company,
you'll be helping provide protection and peace of mind when our
customers need it most.
Are you looking for a career and not just a job? If you are and
want to grow within a company, our Retirement Customer Support
positions are a great way to launch or to pivot your career. These
are challenging roles where you will handle a wide variety of
issues for our customers using technology and your critical
thinking skills.
The Retirement Customer Support team delivers an exceptional
customer experience via answering phone calls and emails for all
retail retirement contract owners and financial advisors. Our
Specialists are responsible for professional, accurate, and
responsive contact resolution with a managed-money approach and
mindset.
Primary Job Function:
Protective's targeted salary range for this position is $40k to
$46k. Actual salaries may vary depending on factors, including but
not limited to, job location, skills, and experience. The range
listed is just one component of Protective's total compensation
package for employees. This position also offers additional
incentive opportunities through an annual incentive based on
individual and Company performance.
Employee Benefits: We aim to protect our employees' wellbeing
through a broad benefits offering. For example, we protect physical
wellbeing through health, dental and vision insurance. We protect
mental wellbeing through mental health benefits and an employee
assistance program. We protect time away from work with a variety
of paid time away benefits (e.g., paid time off, paid parental
leave, short-term disability, and a cultural observance day). We
protect financial wellbeing through contributions to healthcare
accounts, a pension plan, and a 401(k) plan with Company matching.
All employees are encouraged to protect their overall wellbeing by
engaging in ProHealth Rewards, Protective's platform to improve
wellbeing while earning cash rewards. Eligibility for certain
benefits may vary by position in accordance with the terms of the
Company's benefit plans.
Diversity and Inclusion: At Protective, we are committed to
providing an inclusive culture where all employees are able to
fully contribute and thrive. Our goal is to grow and develop our
people, attract diverse talent and support strong, diverse
communities.
We support diversity, equity, and inclusion by working to develop a
culture of inclusion and belonging led by leaders who develop
potential and embrace unique skills and abilities. Our aim is to
create an equitable and accountable environment for all leaders and
employees that will drive performance and impact business strategy.
In this way, we can increase overall diversity for leadership roles
and pipelines of talent by maturing our hiring practices, robust
development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being
inclusive and attracting, retaining, and growing the talents of a
diverse and inclusive workforce.
Keywords: Protective Life Insurance Company, Birmingham , Sr. Customer Specialist (Retirement), Other , Birmingham, Alabama
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