First Impression Receptionist
Company: Complete Health
Location: Pell City
Posted on: March 19, 2023
Job Description:
Job Description
Job Summary:
Serves patients by greeting and helping them; scheduling
appointments; maintaining records and accounts.
Job Duties:
- Welcomes patients and visitors by greeting patients and
visitors, in person or on the telephone; answering or referring
inquiries.
- Optimizes patients' satisfaction, provider time, and treatment
room utilization by scheduling appointments in person or by
telephone.
- Keeps patient appointments on schedule by notifying provider of
patient's arrival; reviewing service delivery compared to schedule;
reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties;
answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and
retrieving patient records.
- Maintains patient accounts by obtaining, recording, and
updating personal and financial information.
- Obtains revenue by recording and updating financial
information; recording and collecting patient charges; controlling
credit extended to patients; filing, collecting, and expediting
third-party claims.
- Maintains business office inventory and equipment by checking
stock to determine inventory level; anticipating needed supplies;
placing and expediting orders for supplies; verifying receipt of
supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of
personal and financial information.
- Maintains operations by following policies and procedures;
reporting needed changes.
- Contributes to team effort by accomplishing related results as
needed.Requirements
MINIMUM REQUIREMENTS:
- Experience as a front desk medical receptionist preferred
- Skillful and knowledgeable in all aspects relating to the front
office of a busy medical clinic.
- Must be a caring and compassionate person able to put patients
at ease using excellent communication skills.
- Computer proficiency is required and software such as EMR
(Athena and Epic), Word, Excel, and other programs are strongly
preferred.
- Must be able to read and write legibly.
- Must be able to follow written and verbal instructions.
- The ability to travel to nearby clinics as needed
Skills and Qualifications:
Multi-tasking, Flexibility, Telephone Skills, Customer Service,
Time Management, Organization, Attention to Detail, Scheduling,
Word Processing, Professionalism, Quality Focus
Keywords: Complete Health, Birmingham , First Impression Receptionist, Other , Pell City, Alabama
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