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Customer Experience Specialist II- Operations (Hybrid/Remote)

Company: Protective Life Insurance Company
Location: Birmingham
Posted on: March 19, 2023

Job Description:

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. Whether it's in accounting, claims, IT, investments, legal, marketing, sales, or another department, come be part of a company where you can accomplish your goals while contributing to our social mission of becoming America's most protective insurance company. As a Customer Service Associate, the overall job responsibility is reviewing, analyzing, and answering requests from both internal and external customers (e.g., policyholders, agents, coworkers) for all lines of business. Processes transactions which may include but not limited to, Primary Job Functions:

  • Processes a variety of inforce transactions.
  • Understands customer requests and responds accordingly by documenting appropriate systems with customer's information.
  • Has a thorough understanding of the general business functions and the accounting entries needed for these transactions.
  • Research the files to validate accurate information on the system.
  • Communicates in writing and on the phone, with policyholders, agents, and third parties. Understands the fundamentals of products serviced in Inforce Operations. Able to assist policyholders with receiving information needed to place assignments or release assignments on policies.
  • Good communications skills when interacting with customers, agents, management, and teammates
  • Review and analyze production reports to develop goals or strategies to achieve personal, team and departmental goals.
  • Back up support to contact center
  • Other job duties assigned.Work Experience, Education, Certification/Training Required:
    • Requires minimum of 2-3 years work experience in a direct customer service related position, preferably insurance related.
    • High School Diploma or equivalentKnowledge, Skills & Abilities Required:
      • Strong verbal and written communication skills.
      • Ability to manage time effectively, set priorities and meet deadlines under tight time constraints.
      • Interact effectively and develop relationships with all levels of employees.
      • Strong math and analytical skills.
      • Good organizational skills.
      • Ability to learn and retain knowledge of products, policies and procedures in a fast paste environment.
      • Accurate data entry skills; working knowledge of PC applications.
      • Good research and analytical skillsProtective's targeted salary range for this position is $4000 to $47500. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
        Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
        Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
        We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
        We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Keywords: Protective Life Insurance Company, Birmingham , Customer Experience Specialist II- Operations (Hybrid/Remote), Other , Birmingham, Alabama

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