Customer Experience Specialist II- Operations (Hybrid/Remote)
Company: Protective Life Insurance Company
Location: Birmingham
Posted on: March 19, 2023
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Job Description:
The work we do has an impact on millions of lives, and you can
be a part of it.We help protect our customers against life's
uncertainties. Regardless of where you work within the company,
you'll be helping provide protection and peace of mind when our
customers need it most.
We help protect our customers against life's uncertainties.
Regardless of where you work within the company, you'll be helping
provide protection and peace of mind when our customers need it
most. Whether it's in accounting, claims, IT, investments, legal,
marketing, sales, or another department, come be part of a company
where you can accomplish your goals while contributing to our
social mission of becoming America's most protective insurance
company. As a Customer Service Associate, the overall job
responsibility is reviewing, analyzing, and answering requests from
both internal and external customers (e.g., policyholders, agents,
coworkers) for all lines of business. Processes transactions which
may include but not limited to, Primary Job Functions:
Employee Benefits: We aim to protect our employees' wellbeing
through a broad benefits offering. For example, we protect physical
wellbeing through health, dental and vision insurance. We protect
mental wellbeing through mental health benefits and an employee
assistance program. We protect time away from work with a variety
of paid time away benefits (e.g., paid time off, paid parental
leave, short-term disability, and a cultural observance day). We
protect financial wellbeing through contributions to healthcare
accounts, a pension plan, and a 401(k) plan with Company matching.
All employees are encouraged to protect their overall wellbeing by
engaging in ProHealth Rewards, Protective's platform to improve
wellbeing while earning cash rewards. Eligibility for certain
benefits may vary by position in accordance with the terms of the
Company's benefit plans.
Diversity and Inclusion: At Protective, we are committed to
providing an inclusive culture where all employees are able to
fully contribute and thrive. Our goal is to grow and develop our
people, attract diverse talent and support strong, diverse
communities.
We support diversity, equity, and inclusion by working to develop a
culture of inclusion and belonging led by leaders who develop
potential and embrace unique skills and abilities. Our aim is to
create an equitable and accountable environment for all leaders and
employees that will drive performance and impact business strategy.
In this way, we can increase overall diversity for leadership roles
and pipelines of talent by maturing our hiring practices, robust
development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being
inclusive and attracting, retaining, and growing the talents of a
diverse and inclusive workforce.
Keywords: Protective Life Insurance Company, Birmingham , Customer Experience Specialist II- Operations (Hybrid/Remote), Other , Birmingham, Alabama
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