Intake Advocate (9-Month Register)
Company: Internal Revenue Service
Location: Birmingham
Posted on: April 24, 2024
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Job Description:
DutiesWHAT IS THE TAS - TAXPAYER ADVOCATE SERVICE DIVISION?A
description of the business units can be found at:
https://www.jobs.irs.gov/about/who/business-divisionsVacancies will
be filled in the following specialty areas:Taxpayer Advocate
Service (TAS)- Deputy Executive Director Case Advocacy (DEDCA)The
following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.Answers and manages initially incoming telephone
call traffic and customer inquiries. This includes, but is not
limited to: internal, taxpayer, congressional, and stakeholder
contacts. Ascertains the nature of the contact and refers it to
another staff member or handles personally any basic issues.
Obtains information from customers who are dissatisfied with
assistance received in IRS or are experiencing a hardship. Elicits
information to clarify basic issues and identify basic Taxpayer
Advocate Service (TAS) criteria. Requests forms and worksheets
within IRS for customer in response to customer needs.Reviews
initial basic customer case-related information received, following
Internal Revenue Manual (IRM) 13. Distributes all incoming casework
in accordance with management guidelines and timeframe
specifications. Receipts are either by telephone, electronic or
paper correspondence or in-person and originate from customers,
their representatives, other IRS divisions and other TAS
offices.Receives and processes Congressional, White House and other
priority inquiries received by the office that deal with
constituent's problems. Makes appropriate referral of non-criteria
cases. Ensures TAS transfer processing guidelines are met on cases
received from other TAS offices. Directs inappropriate transfers to
the correct office when clearly distinguishable, or refers them to
higher-graded employee for transfer determination.Researches and
interprets under supervisory direction basic procedures and rules
in applicable databases including Integrated Case Processing (ICP),
Servicewide Electronic Research Program (SERP), Integrated Data
Retrieval System (IDRS), Taxpayer Advocate Management Information
System (TAMIS), and other applicable information.Protects
confidentiality of taxpayer information as outlined in IRC -6103
and 7803(c)(4)(a)(IV).Works closely with other employees on staff
utilizing basic and most commonly applied team concept theories and
practices.Ensures that possible simple systemic errors and improper
or unfair tax treatment are brought to the attention of the
superior or other higher-graded staff member.Performs other duties
as assigned HelpRequirementsConditions of EmploymentMust be a U.S.
Citizen or National and provide proof of U.S. Citizenship. (Birth
certificate showing birth in the U.S; Unexpired U.S. Passport;
Certificate of Citizenship or Naturalization; or Report of Birth
Abroad of a U.S. Citizen (Form FS-240))Undergo a review of prior
performance/conduct and an income tax verification. Refer to "Get
Your Tax Record" at
http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript)
to check the status of your account, balance owed, payment history,
make a payment, or review answers to tax questions. If you are not
in compliance, you will be determined unsuitable for employment
with IRS.Must successfully complete a background investigation,
including a FBI criminal history record check (fingerprint
check).Complete a Declaration for Federal Employment to determine
your suitability for Federal employment, at the time requested by
the agency.Go through a Personal Identity Verification (PIV)
process that requires two forms of identification from the Form
I-9. Federal law requires verification of the identity and
employment eligibility of all new hires in the U.S. These documents
must be unexpired original or certified copies.Telework Eligible
Positions: Telework eligible positions do not guarantee telework.
Employees must meet and sustain IRS telework eligibility
requirements (e.g., reporting at least twice a pay period to your
assigned Post of Duty (POD)) and supervisor's approval to
participate in the IRS Telework Program. Employees must also be
within a 200-mile radius of their official assigned post-of-duty
(POD) while in a telework status. As a reminder - If you are
selected for a position, you are responsible for reporting to your
designated POD (location) on the negotiated start date or as
directed by management.The Fair Chance to Compete for Jobs Act
prohibits the Department of Treasury and its bureaus from
requesting an applicant's criminal history record before that
individual receives a conditional offer of employment. In
accordance with 5 U.S. Code - 9202(c) and 5 C.F.R - 920.201 certain
positions are exempt from the provisions of the Fair Chance to
Compete Act. Applicants who believe they have been subjected to a
violation of the Fair Chance to Compete for Jobs Act, may submit a
written complaint to the Department of Treasury by email at,
FairChanceAct@treasury.gov.To learn more, please visit our page at:
Treasury.gov/fairchanceact.QualificationsFederal experience is not
required. The experience may have been gained in the public sector,
private sector or Volunteer Service. One year of experience refers
to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate
dates of employment by month/year, and indicate number of hours
worked per week, on your resume.You must meet the following
requirements by the closing date of this announcement:SPECIALIZED
EXPERIENCE:GS-5 Level: To be minimally qualified for this position
you must have one year of specialized experience at a level of
difficulty and responsibility equivalent to the GS-04 grade level
in the Federal service. Specialized experience for this position
includes: Experience that is related to the work of this position
and has provided you with the competencies required for successful
job performance. Examples of experience qualifying as specialized
include: preparing, receiving, reviewing, and verifying documents;
processing transactions; maintaining office records; and locating
and compiling data or information from files and other data
sources; and contacting customers through correspondence or
telephone to obtain information, explain liability, and encourage
compliance.ORBachelor's degree or four years of education above
high school in any field of study from an accredited college or
university. An equivalent amount of combined education and
experience. Only education in excess of 60 semester hours, 90
quarter hours or 1440 classroom hours is creditable toward meeting
the specialized experience requirement for the GS-5 level. For
example, one full year of academic study (30 semester hours, 45
quarter hours, or 720 formal classroom hours) beyond the second
year is equal to 6 months of specialized experience. To be
creditable, education must have been obtained in an accredited
business, secretarial or technical school, college or
university.ORYou may qualify by a combination of experience and
education. Options for qualifying based on a combination will be
identified in the online questions.For more information on
qualifications please refer to OPM's Qualifications
Standards.EducationFor positions with an education requirement, or
if you are qualifying for this position by substituting education
or training for experience, submit a copy of your transcripts or
equivalent. An official transcript will be required if you are
selected.A college or university degree generally must be from an
accredited (or pre-accredited) college or university recognized by
the U.S. Department of Education. For a list of schools which meet
these criteria, please refer to Department of Education
Accreditation page.FOREIGN EDUCATION: Education completed in
foreign colleges or universities may be used to meet the
requirements. You must show proof the education credentials have
been deemed to be at least equivalent to that gained in
conventional U.S. education program. It is your responsibility to
provide such evidence when applying. Click here for Foreign
Education Credentialing instructions.Additional informationSubject
to a 1-year probationary period (unless already completed).Have
your salary sent to a financial institution of your choice by
Direct Deposit/Electronic Funds Transfer.If you are a male
applicant born after December 31, 1959, certify that you have
registered with the Selective Service System or are exempt from
having to do so.We may select from this announcement or any other
source to fill one or more vacancies. Additional jobs may be
filled.The salary range indicated in this announcement reflects the
minimum locality pay up to maximum locality pay for all duty
locations listed. The range will be adjusted for selected duty
location. General Schedule locality pay tables may be found under
Salaries & Wages.This is a bargaining unit position.Tour of Duty:
Monday-Friday Day Shift - Start and stop times between 6:00 a.m.
and 6:00 p.m.Alternative work schedule, staggered work hours or
telework may be available.Relocation expenses - NoObtain and use a
Government-issued charge card for business-related travel.Though
many locations may be listed, you will be limited to a maximum of 3
location choices. Please consider each location carefully when
applying. If you are selected for a position at one of your
location selections, that location will become your official post
of duty.There are 69 locations but these are the only vacancies we
currently have:24 PODs/21 Vacancies in the following
locationsAlbuquerque, NM - 1 vacancyAnchorage, AK - 1
vacancyBirmingham, AL - 1 vacancyBoston, MA - 1 vacancyBrooklyn, NY
- 1 vacancyBuffalo, NY - 1 vacancyBurlington, VT - 1
vacancyCheyenne, WY - 1 vacancyCleveland, OH - 2 vacanciesDetroit,
MI - 1 vacancyHonolulu, HI - 1 vacancyIndianapolis, IN - 2
vacanciesKansas City, MO - 1 vacancyLouisville, KY - 1
vacancyNashville, TN - 1 vacancyOakland, CA - 2
vacanciesPittsburgh, PA - 1 vacancyPlantation, FL - 1
vacancyWichita, KS - 1 vacancyThere may be additional vacancies in
the other locations listed in the announcement. If vacancies become
available in these locations, the announcement will be amended to
include the number of vacancies per location and a new cutoff date
to fill additional positions.If the position(s) are no longer
needed prior to the closing date, this announcement may be closed
early.This is an open continuous announcement which will be used to
fill vacancies in the locations listed as they become available for
the next 12 months contingent upon funding and space requirements.
Applicants must apply and/or update their applications by 11:59 pm
ET at the close of the following cutoff dates to be considered:
Cutoff date(s): 3 weeks from open date (12/20/2023). The next
cutoff dates will be 02/14/24. This announcement may be amended to
include additional cut-off dates within the 6 month period if
needed, not later than 5 days prior to the additional cut-off
date(s). Eligible applicants in the highest category who apply by
the initial cut-off date will be considered first. If additional
vacancies exist, applicants who applied after the initial cutoff
date who place in the highest category will be considered next.
Selections from this announcement may be made no later than (NLT) 6
months after 1st cutoff date.CloseBenefitsHow You Will Be
EvaluatedYou will be evaluated for this job based on how well you
meet the qualifications above.Your application includes your
resume, responses to the online questions, and required supporting
documents. Please be sure that your resume includes detailed
information to support your qualifications for this position;
failure to provide sufficient evidence in your resume may result in
a "not qualified" determination.Rating: You will be assessed on the
following competencies (knowledge, skills, abilities, and other
characteristics):ConscientiousnessCustomer Service
(Clerical/Technical)Decision MakingFlexibilityInterpersonal
SkillsTeamworkWritingCategory rating will be used to rank and
select eligible candidates. If qualified, you will be assigned to
one of two quality level categories, CAT A/B, CAT C depending on
your responses to the online questions, regarding your experience,
education, and training related to this position. Your rating may
be lowered if your responses to the online questions are not
supported by the education and/or experience described in your
application.Referral: If you are among the top qualified
candidates, your application may be referred to a selecting
official for consideration. Candidates, if required to participate
in a selection interview (telephonic and/or in person at the
discretion of the Selecting Official in accordance with hiring
practices), will be interviewed in quality group order. We WILL NOT
reimburse costs related to the interview such as travel to and from
the interview site.Veterans' preference is applied after applicants
are assessed. Qualified preference eligibiles who have a
compensable service-connected disability of 10 percent or more
(CPS, CP) are placed at the top of the highest category on the
referral list (except for scientific or professional positions at
the GS-9 level or higher). Remaining preference eligibles are
placed above non-preference eligibles within their assigned
category.If you are a displaced or surplus Federal employee
(eligible for the Career Transition Assistance Plan
(CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you
must receive a rating of category to be rated as "well qualified"
to receive special selection priority. HelpRequired DocumentsThe
following documents are required and must be provided with your
application. All application materials, including transcripts, must
be in English.Resume - Your resume MUST contain dates of employment
(i.e., month/year to month/year or to present). To ensure you
receive full credit for relevant experience, include the hours
worked per week. We recommend that your resume not exceed 5 pages,
only the first 5 pages will be reviewed to determine your
eligibility/qualifications. If including Federal service
experience, provide pay plan, series and grade, i.e. GS-0301-09.
Your resume and optional cover letter must NOT include photographs,
inappropriate content, or personal information such as age, gender,
religion, social security number. If your resume does not contain
the required information specified, or contains prohibited
information as listed above, your application will be determined
incomplete, and you will not receive consideration for this
position. (Cover letters are optional.) Please view Resume
Tips.Online Application - QuestionnaireEducation - See Education
Section aboveRegistration/License (if applicable) - active, current
registration/licenseVeterans' Preference (if applicable) - You MUST
submit a copy of your DD-214 (Member 4 copy), or other official
documentation from a branch of the Armed Forces or the Department
of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from
the Armed Forces that you will be discharged or released within 120
days from the date of certification. The certification must
indicate your dates of service, rank and that you will be separated
under honorable conditions.10-point preference eligible - Submit an
Application for 10-point Veteran Preference, SF-15, along with the
required documentation listed on the back of the SF-15 Veterans
Affairs/Armed Forces certification must include the percentage of
the service-connected disability or disabilities (including the
"combined" percentage if you have more than one disability). Refer
to FedsHireVets for additional information on veterans'
preferenceCareer Transition Assistance Plan (CTAP) (if applicable)
- You MUST submit the required documentation as outlined at: Career
Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible,
you can apply for jobs within and outside the commuting area. If
you are a Treasury CTAP eligible can apply for jobs within the
commuting area.Interagency Career Transition Assistance Plan
(ICTAP) (if applicable) - If you are a displaced or surplus Federal
employee, click Interchange Career Transition Assistance Plan
(ICTAP) for eligibility and a detailed list of required
documents.High School Diploma (or equivalent) - If you are 16 or 17
years of age, you MUST submit documentation of graduation from high
school (or equivalent); OR completion of a formal vocational
training program; OR statement from school authorities agreeing
with your decision to pursue employment rather than continuing your
education.Please note that if you do not provide all required
information, as specified in this announcement, your application
will be determined incomplete, and you will not be considered for
this position (or may not receive the special consideration for
which you may be eligible). HelpHow to ApplyThe following
instructions outline our application process. You must complete
this application process and submit any required documents by 11:59
p.m. Eastern Time (ET) on 05/29/2024 and/or cut-off dates in this
announcement. We are available to assist you during business hours
(normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying
online poses a hardship, please contact us by noon ET on
05/29/2024.To preview the Application Questionnaire, please click
the following link:
https://apply.usastaffing.gov/ViewQuestionnaire/12212145To begin
the application process, click the "Apply Online" button.You will
be re-directed to USA STAFFING to complete your application
process; answer the online questions and submit all required
documents. (To submit supporting documents, import documents from
USAJOBS to the appropriate document types. If the document you need
was not imported from USAJOBS, you may upload it directly into this
application. To protect your privacy, we suggest you first remove
your SSN).To complete, you must click the "Submit Application"
button prior to 11:59 PM (ET) on 05/29/2024.To update your
application, including supporting documentation, at any time during
the announcement open period, return to your USAJOBS account
(https://my.usajobs.gov/Account/Login). There you will find a
record of your application, the application status, and an option
to Update Application. This option will no longer be available once
the announcement has closed.To verify the status of your
application both during and after the announcement open period, log
into your USAJOBS account: https://my.usajobs.gov/Account/Login .
All of your applications will appear on the Welcome page. The
application record in your USAJOBS account provides an Additional
Application Information page that provides information regarding
the documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.CloseAgency
contact information
Keywords: Internal Revenue Service, Birmingham , Intake Advocate (9-Month Register), Other , Birmingham, Alabama
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