Patient Account Representative
Company: Guidehouse
Location: Birmingham
Posted on: October 29, 2024
Job Description:
Job Family:Patient Account RepresentativeTravel
Required:NoneClearance Required:NoneWhat You Will Do: -Patient
Account Representative will be responsible, but not limited to the
following:
- Answer inbound customer service calls and make some outbound
follow up calls in a professional, patient experience and customer
service-oriented manner.
- Ascertain the reason for the call and assist the caller with
their questions, concerns or problems with the focus on first call
resolution.
- Facilitate resolution by referring the matter to the
issue/content expert.
- Escalate the matter to a supervisor, request the appropriate
information or take appropriate action so that the issue expert can
effectively resolve the matter.
- Resubmit Corrected Claims and supporting documentation as need
for the patient experience.
- Communicate with other organizational departments to ensure
proper handling of patient accounts.
- Communicates issues to management timely and performs other
duties as assigned by direct supervisors.
- Perform a variety of duties often changing from one task to
another of a different nature without loss of efficiency or
composure
- Good written and verbal communications skills.
- Ability to organize and scan patient records as needed
- Basic computer skills.
- Exceptional customer service skills including effective and
efficient problem solving and analyzing skills.
- Ability to function effectively under stress of conflicting
demands on time and attention and, sometimes, under duress from
difficult personalities.What You Will Need:
- High School Diploma or equivalent
- 1-3 years of prior relevant experienceWhat Would Be Nice To
Have:
- 1 - 3 years Healthcare, Banking, or Customer Service
preferred.
- Ability to facilitate conversations with others and establish
an understanding of the customer's issue/reason for contact.
- Ability to perform essential job functions with high degree of
independence, flexibility, and creative problem-solving
techniques.What We Offer:Guidehouse offers a comprehensive, total
rewards package that includes competitive compensation and a
flexible benefits package that reflects our commitment to creating
a diverse and supportive workplace.Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive
bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible
Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning
Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse
is an Equal Employment Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, national origin, ancestry,
citizenship status, military status, protected veteran status,
religion, creed, physical or mental disability, medical condition,
marital status, sex, sexual orientation, gender, gender identity or
expression, age, genetic information, or any other basis protected
by law, ordinance, or regulation.Guidehouse will consider for
employment qualified applicants with criminal histories in a manner
consistent with the requirements of applicable law or ordinance
including the Fair Chance Ordinance of Los Angeles and San
Francisco.If you have visited our website for information about
employment opportunities, or to apply for a position, and you
require an accommodation, please contact Guidehouse Recruiting at
1-571-633-1711 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodation.Guidehouse does not
accept unsolicited resumes through or from search firms or staffing
agencies. All unsolicited resumes will be considered the property
of Guidehouse and Guidehouse will not be obligated to pay a
placement fee.
Keywords: Guidehouse, Birmingham , Patient Account Representative, Other , Birmingham, Alabama
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