BirminghamRecruiter
the smart solution for Birmingham jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Birmingham
Posted on: November 10, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCAROL3250 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Birmingham , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Birmingham, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Current College Students - User Support Associate (Part-Time)
Description: Our users mean everything to us. We are looking for someone who can lead the charge to make sure that every person who interacts with WayUp ends up happy. As a user support associate, you will be the
Company: WayUp
Location: Birmingham
Posted on: 11/20/2018

Senior Systems Engineer with Security Clearance
Description: Description: The coolest jobs on this planet- or any other- are with Lockheed Martin Space. At the dawn of a new space age, Lockheed Martin is a pioneer, partner, innovator and builder. Our amazing men (more...)
Company: LOCKHEED MARTIN CORPORATION
Location: Huntsville
Posted on: 11/20/2018

Systems Engineer 4 (Security Clearance required)
Description: At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today and for generations to come. Our work preserves freedom (more...)
Company: Northrop Grumman
Location: Huntsville
Posted on: 11/20/2018


Purchase Order Processing and Testing - Montgomery, AL with Security Clearance
Description: Purchase Order Processing and Testing SME Location: Gunter AFB AL Clearance: NACI Test Position Description Purchase Request Process System PRPS automates the front end of the acquisition process (more...)
Company: Mission Services LLC (MSI)
Location: Montgomery
Posted on: 11/20/2018

Mid-Systems Engineer - Scenario Design Cert - Huntsville, AL with Security Clearance
Description: Job Responsibilities -- As the systems engineer, the candidate will primarily represent the Missile Defense National Team MDNT in support of scenario design certification. In the scenario design certification (more...)
Company: Davidson Technologies, Inc.
Location: Huntsville
Posted on: 11/20/2018

Contracts Negotiator with Security Clearance
Description: Description: This position supports Missile Defense Programs within the Strategic Missile Defense Line of Business within Lockheed Martin Space. The successful candidate will provide Contracts administration (more...)
Company: LOCKHEED MARTIN CORPORATION
Location: Huntsville
Posted on: 11/20/2018

Unarmed Guard- On Call- Birmingham, AL with Security Clearance
Description: Description -- CHENEGA TOTAL ASSET PROTECTION, LLC -- Company Job Title: Unarmed Guard USCIS Chenega Job Title: Guard I SCA WD Labor Category: Guard I Clearance: Have or be able to obtain DHS T2 Location: (more...)
Company: Chenega Corporation
Location: Birmingham
Posted on: 11/20/2018

Mortgage Loan Officer
Description: Birmingham, AL - Mortgage Loan Officer Citizens Trust Bank is an Equal Employment Opportunity/Affirmative Action Employer offering competitive compensation, comprehensive employee benefits and opportunities (more...)
Company: Citizens Bancshares
Location: Birmingham
Posted on: 11/20/2018

Defense Intelligence Data Architect with Security Clearance
Description: Why choose between doing meaningful work and having a fulfilling life At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges---and we're committed (more...)
Company: Mitre Corporation
Location: Huntsville
Posted on: 11/20/2018

Sr Systems Engineer I (Security Clearance required)
Description: Raytheon Missile Systems RMS is the world's largest developer, producer and integrator of weapon systems. Military forces in more than 50 countries look to us for a high-quality product portfolio that (more...)
Company: Raytheon
Location: Huntsville
Posted on: 11/20/2018

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Birmingham RSS job feeds