Onsite - Desktop Support Technician
Company: Ovation Workplace Services Inc.
Posted on: January 16, 2022
Job Description Job Role - Desktop Support Technician Job
Summary Desktop Technician will provide day to day local remote
desktop support, receive inbound calls, answer questions,
troubleshoot and document steps performed to resolve challenges
with hardware, software and application issues in a ticketing
system. The candidate will also need to facilitate customer
resolution for calls and engage their supervisors and managers to
ensure operational consistency across all shifts within the IT
Support Center. Desktop Support Engineer provides Break Fix, fault
diagnosis and resolution. Providing fault analysis to customer's
various core operating systems and platforms, as well be able to
provide support and apply desktop fault resolution for the approved
application suite. Ideal candidate should have relevant 1-2 years'
experience in Windows Desktop support. a) Provide first/second
level contact and problem resolution for customer issues. b) Work
with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution. d)
Maintain ticket updates for all reported incidents. e) Install,
upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,
Windows 10 and Microsoft Office 2010, Cisco Jabber, another
authorized desktop application. f) Should have basic knowledge of
Mac operating system, to support Apple pc users. g) Install,
upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers,
laptops, printers. i) Performs remedial repairs on Desktops,
laptops, printers and any other authorized peripheral equipment. j)
Use diagnostic tools to troubleshoot problems associated with
network connectivity, and workstation hardware/software. k) Broad
experience of IT with basic understanding of Networks, Servers,
Audio/Visual, Smart Devices and Telecoms. l) This position requires
the ability to work in a project-based environment requiring
flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills a) Bachelor's
Degree or equivalent in Computer Science or related field. b)
CompTIA A, Microsoft Certified Professional (MCP) or better. c)
Minimum of 18 months years of IT experience. d) Windows 7-10,
Microsoft Active Directory, utilization of GPOs, MS Office 365, PC
hardware installation and troubleshooting, Enterprise anti-virus
solutions, Helpdesk ticketing systems. e) Mobile device management
including IOS and Android devices, Enterprise encryption solutions,
Windows PC/laptop management via Active Directory. f) Proven
analytical, troubleshooting and problem-solving skills. g) Proven
ability to multi-task, effectively determine priorities and meet
SLA's. h) Excellent communication relationship-building and
internal customer service skills. i) Adaptable and flexible in a
fast-changing industry and work environment. j) Willing to work
off-hours and weekends when required for projects or emergency
support. h) Vaccination is MANDATORY Tech should have experience
handling1. Mobile device hardening technology like Airwatch etc2.
Have exposure to ticketing system like SNOW3. Have exposure
corporate email systems like Microsoft Outlook4. Have basic
understanding of Data room equipment like switches, routers and
servers.5. Have exposure to imaging and do basic repairs of laptops
Keywords: Ovation Workplace Services Inc., Birmingham , Onsite - Desktop Support Technician, Professions , Birmingham, Alabama
Didn't find what you're looking for? Search again!