Service Dispatcher
Company: Aux Home Services
Location: Bessemer
Posted on: May 28, 2023
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Job Description:
Aux Home Services has been serving the Greater Birmingham area
since 1987! At Aux, we strive to deliver Peace of Mind for our
customers- Health, Safety, Comfort, and Efficiency through an
unusually professional approach in how we provide solutions to our
members. We recognize that achieving our mission is only possible
if we develop the very best talent in the industry.
As a dispatcher, you will work as part of a dynamic and passionate
team to ensure desired sales metrics. You will match the right
technician to every job, helping achieve the company's financial
goals.
Dispatch Responsibilities
Schedule and coordinate all booked calls. Monitor calls in
unassigned.
Evaluate booked calls and assign the best technician to each
service appointment.
Maximize revenue by maintaining complete control over scheduling
service and maintenance calls with customers and monitor
technicians' performances.
Meet daily revenue goals by prioritizing the most urgent and
profitable calls.
Relay accurate information to technicians, ensuring proficient,
quality customer experiences; including any special
instructions.
Update customers throughout the day on the technician's
progress.
Hold morning briefing on D-board with Service Manager and update
throughout the day.
Keywords: Aux Home Services, Birmingham , Service Dispatcher, Professions , Bessemer, Alabama
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