Desktop Support Technician

Company: TTEC
Location: Birmingham
Posted on: September 16, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As a Desktop Support Senior Technician working at the Greenwood Village, CO headquarters location in the US, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll DoLooking to impact the employee experience through your technical skills? You'll resolve laptop problems related to hardware, operating systems, and configuration issues through troubleshooting and research. You'll demonstrate white glove customer support skills via face-to-face interactions and through chat and email applications. You'll thoroughly document status and updates in the ticketing system. You'll demonstrate expert knowledge of technologies and the willingness to learn new ones. You'll manage and prioritize work effectively and work on projects that add value and efficiency to the team and its customers. You'll provide Mac support. You'll also provide adherence support and coaching.You'll report to the Desktop Support Manager. You'll contribute to the success of the business by leading and resolving employees' technical issues and bringing amazing support.During a Typical Day, You'llThis position will require you to be onsite. There will be opportunities to work remotely, but you will have a site presence most of the time.

• Assist contacts with trouble resolution by working tickets via our ticketing system
• General site support activities such as daily walk through, troubleshoot network connectivity issues, or questions from customers
• Work with your team and partner groups with project support
• Partner with our depot sites that deploy new hire or break/fix deployments
• Work projects that contribute to support efficiency and find fixes for gaps in process
• Remediate compliance issues on laptops
• Update your skills or learn new skills through learning platformsWhat You Bring to the Role
  • Five years technology experience in an information technology environment
  • Excellent time management and organizational skills
  • Demonstrated commitment to continuous learning, obtaining certifications, and developing skills with ever changing technology
  • Knowledge of creating, updating and auditing documentation (such as Standard Operating Procedures, Job Aids, FAQs, etc.)
  • Knowledge of scripting using PowerShell and other command languagesWhat You Can Expect
    • An annual incentive program
    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time off
    • Tuition reimbursement and access to thousands of free online coursesVisit www.hellottecbenefits.com for more information.The anticipated range is $45,000 - $63,000 per year, this is an hourly position. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Onsite

Keywords: TTEC, Birmingham , Desktop Support Technician, Professions , Birmingham, Alabama