Service Technician - Level I
Company: Buffalo Rock Company
Location: Talladega
Posted on: September 19, 2023
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Job Description:
Service Technician
Level I II III
Organization Name: Buffalo Rock Company
Website:
https://www.buffalorock.com/careers/
Job Department: Franchise Marketing Equipment
Reports to: Franchise Equipment Manager
Work Schedule: Varies
Job Type: Regular
FLSA Status: Non-Exempt
Amount of Travel Required: Varies
Job Description
Summary/objective
The Service Technician is a key member of the Franchise Support
Team responsible for driving to customers, troubleshooting,
repairs, maintaining and installing all assigned customer owned,
company owned, vending and food service equipment.
Essential functions
Reasonable accommodations may be made to enable individuals with
disabilities to perform these essential functions.
Regular and timely attendance is an essential function of this
position. Position is required to work all hours necessary to
ensure operations function is fulfilled, including nights,
weekends, and holidays.
Receives, implements, and completes service calls from Buffalo Rock
customers.
Makes repairs, activates, and deactivates machines.
Drives a company vehicle to complete job orders.
Documents job order completion, supplies used/needed, etc.
Maintains correct parts inventory on truck to service customer's
equipment.
Transports and returns all used parts/components to the ME
department to capture warranties/remanufacturing.
Operates a handheld device to record daily activities.
Documents and maintains administrative requirements through BRC
Technology.
Assesses safety within a job situation and requests assistance if
needed.
Maintains requirements of EPA when dealing with refrigeration and
topics governed by that agency.
Communicates effectively with Sales Department, Management and
Buffalo Rock's customers.
Works an on-call rotation schedule as determined by management.
Must have ability to transmit handheld data to server.
Must park service vehicle in a secure/safe place while on and off
duty.
Attends and/or participates in all scheduled meetings as
directed.
Adheres to customer policies for vendors or suppliers, which may
include but is not limited to business conduct policies, business
ethics policies, legal policies, and delivery and merchandising
policies.
May be required to load/unload product during installation and
repair of equipment.
Reports to work as scheduled in a clean work uniform.
Keeps vehicle clean, well-maintained and in an orderly
condition.
Uses all provided safety equipment and operates all
equipment/vehicles in a safe manner.
Required to complete other activities assigned by supervisor.
Other Duties and Responsibilities
Must exhibit a high level of ethical and moral conduct while at
work or in attendance of any off-site function during work hours or
after work hours while representing the Buffalo Rock Company.
Responsible for continuous self-improvement through the knowledge
and use of all Buffalo Rock provided training, either web-based,
in-house, or any other provided method. Must successfully complete
assigned training curriculum, including but not limited to online
and/or facilitated training.
Ensure that every reasonable precaution is taken to protect the
Company from possible damages, theft, or other liabilities.
Ensure that every reasonable precaution is taken to protect the
safety of employee- partners, self, customers, Buffalo Rock
property, and customer property.
Honor and follow through on all business commitments.
Other Requirements:
Qualifications for Tech Level II:
Must meet qualifications for Tech Level I in addition to the
following
Graduate of a two-year trade school in Refrigeration, Small
Appliance, Auto Mechanics, Electronics or related courses or two
years on the job training in like industry (i.e., refrigeration,
plumbing, electrical components, etc.)
Required to take and pass both written and hands-on test for Tech
Level II at 80% or higher
Qualifications for Tech Level III:
Must meet qualifications for Tech Level II in addition to the
following
Must be refrigeration handling certified
Required to take and pass both written and hands-on test for Tech
Level III at 80% or higher
Competencies
Mathematical Skills - Ability to apply mathematical operations to
daily tasks, to track parts inventory properly.
Accuracy - Ability to perform work accurately and thoroughly.
Communication, Oral - Ability to communicate effectively with
others using the spoken word.
Communication, Written - Ability to communicate in writing clearly
and concisely.
Detail Oriented - Ability to pay attention to the minute details of
a project or task.
Honesty / Integrity - Ability to be truthful and be seen as
credible in the workplace.
Initiative - Ability to make decisions or take actions to solve a
problem or reach a goal.
Organized - Possessing the trait of being organized or following a
systematic method of performing a task.
Self-Motivated - Ability to be internally inspired to perform a
task to the best of ones ability using his or her own drive or
initiative.
Safety Awareness - Ability to identify and correct conditions that
affect employee safety.
Energetic - Ability to work at a sustained pace and produce quality
work.
Diversity Oriented - Ability to work effectively with people
regardless of their age, gender, race, ethnicity, religion, or job
type.
Supervisory responsibilities
NA
Work environment
Working conditions will be inside and outside where temperatures
will vary from extreme heat to extreme cold, working in rain or
snow, all for extended periods.
Physical demands
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+
hrs/day)
F (Frequently)
Position requires this activity from 33%-66% of the time (2.5 -
5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+
hrs/day)
Physical Demands
Lift/Carry
Stand
F
Walk
F
Sit
F
Manually Manipulate
F
Grasp
F
Reach Outward
F
Reach Above Shoulder
F
Speak
C
Climb
O
Crawl
O
Squat or Kneel
F
Bend
F
10 lbs. or less
C
11-20 lbs.
C
21-50 lbs.
C
51-100 lbs.
O
Over 100 lbs.
O
Push/Pull
12 lbs. or less
C
13-25 lbs.
C
26-40 lbs.
O
41-100 lbs.
O
Other Physical Requirements
Vision
Sense of Balance
Ability to wear Personal Protective Equipment (PPE)- as
provided
Required education and experience
Education: High School Diploma (or GED or High School Equivalence
Certificate); Required
Computer Skills: Personal Handheld Computer, Handheld printer,
Tools.
Certifications and Licenses: Must have a valid state drivers
license, for state of residence, with a good driving record.
Affirmative Action/EEO statement
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, genetic makeup,
status as a protected veteran, or any other factor prohibited by
applicable law.
Other duties
The company has reviewed this job description to ensure that
essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the
employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions,
responsibilities, skills and abilities. Additional functions and
requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the
company reserves the right to change this job description and/or
assign tasks for the employee to perform, as the company may deem
appropriate.
I have reviewed this job description, and I can perform the
essential functions with or without reasonable accommodation.
Applicant/Employee-Partner______________________________
Date__________________
Interviewer/Supervisor___________________________________
Date__________________
Keywords: Buffalo Rock Company, Birmingham , Service Technician - Level I, Professions , Talladega, Alabama
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