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Solutions Analyst - MOBILEconnect

Company: Command Alkon
Location: Birmingham
Posted on: September 14, 2018

Job Description:

About Command Alkon Command Alkon is bringing innovative technologies and systems to the concrete, asphalt and building materials industry globally. Our technology helps our customers improve the efficiency and quality of the foundation of where we live, work and play. What we do best is combine next-gen technologies with over 40 years of industry expertise. We are not a here today; gone tomorrow software company, we will be here for a long time and a good foundation for your career. like concrete. The Role This role includes the opportunity to work driving customer implementation and services of our new SaaS-based mobile applications being built in our latest technologies at our the Birmingham, AL location. What you'll do Perform remote and on site implementation of our mobile products (Initially MOBILEsales, MOBILEticket, & MOBILEjobsite) Provide project planning (kick-off, scheduling, deliverables, success criteria). Work with our proprietary software application implementation teams (COMMANDseries, Integra, Apex and FiveCubits) to coordinate upgrades, schedules and integration issues to ensure smooth go-live. Provide consulting and training services to customers to utilize our mobile products to improve their efficiency and achieve their business goals. Provide email/phone support services to our subscribers. Provide troubleshooting of our mobile products, other Command Alkon software products and integration points to resolve problems. Coordinate modification requests and software defect resolution with product management & product owners. Ability to provide on 24/7 support, including off time during weekends and/or holidays. Document service cases and case notes in Clarify and track resolution path. Manage customer expectations in regards to issue resolutions. Utilize internal applications (Clarify / Changepoint / SharePoint) to track activities. Prioritize and schedule all service related requests and issues from assigned customers. Create documentation, training materials and reports as required What you'll bring Bachelors degree in Computer Science, Information Technology or related field preferred. 1 year of experience in a customer support role preferred. 1 year of experience in the computer software or construction materials industry preferred. Software implementation experience Consulting experience (business process, software, process flow) Experience with SaaS/Cloud based software preferred Citrix and other VPN or remote login tools Who you are Strong communication & documentation skills (verbal and written) Strong problem-solving & decision making skills Strong interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams Reliable, dependable, ability to work independently as well as part of a team Bilingual Spanish or Portuguese is a plus Strong knowledge of networking principles Ability to learn quickly and apply knowledge immediately Perks Motivated and talented coworkers who love to work together in a collaborative environment Work on the ground floor of cutting edge software that is revolutionizing the Heavy Building Materials Industry Be a part of ground breaking innovation and latest technology tools Generous Benefit Package that has paid time off for you to recharge. Why work for Command Alkon? Command Alkon, voted one of Birminghams Best Places to Work in 2016, 2017 and 2018 , is the global leader for over 40 years in integrated technology solutions for the concrete and heavy building materials industry because of the committed relationship we have with our employees and our customers. Headquartered in Birmingham, Alabama, Command Alkon has over 600 employees worldwide with offices in Kansas, Ohio, Illinois, Utah, Malaysia, Brazil, Canada, England, France, India and the Netherlands. For more information about us and our products, visit http://www.commandalkon.com . Command Alkon strives to be an employer of choice, offering a comprehensive benefit package that includes: Employee Recognition Programs Casual dress code Generous family medical and dental insurance plans Company-paid life insurance, short term disability and long term disability insurance 401(k) Matching Program Tuition Reimbursement Program Free soft drinks and hot beverages Find out more at http://www.commandalkon.com/careers/ Command Alkon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Command Alkon, Birmingham , Solutions Analyst - MOBILEconnect, Professions , Birmingham, Alabama

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