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IT Support Analyst

Company: PangeaTwo
Location: Birmingham
Posted on: May 20, 2019

Job Description:

IT Support AnalystBirmingham, AL PangeaTworsquos goal is to ensure that each recruitment opportunity yields rewarding dividends for both candidates and clients. To survive in the employment world, we suggest you disengage your internal compass and allow us to lead you to unexplored opportunities in your career. Allowing our professional recruiters to be engaged in your career transition might be more beneficial and satisfying to you. PangeaTwo specializes in executive and support positions focused in Accounting, Administrative Support and Information Technology searches across the Southeast. Allow our recruiters the opportunity to speak with you about our current opportunities. Our partner in Birmingham, AL is searching for a Technical Support Specialist. Responsibilities Provide both hardware, software, network connectivity support to internal and field users Support the technology equipment pcs, laptops, software, systems hardware, printersscanners and application functions Install, diagnose, upgrade, repair, and configure the desktopslaptops and printers Work with Management and vendors on support issues and workflow as needed Manage and resolve users request through a ticketing system Support will be done via phone, online, remote access or in person Stay current on modern technologies including software and hardware Develop a working relationship with the user community to help with proactive service Prioritize the tickets and escalate them when it is appropriate Conduct preventative maintenance on all equipment Perform post-resolution follow up with users Experience 3 years of Technical Experience Windows and Microsoft(network) Experience Citrix experience (plus) Excellent Communication skills Verbal and Written Able to work with a team and work independently Qualifications Bachelorrsquos Degree or equivalent work experience A Certification (preferred) Network Certification (bonus) Go Getter Solution Finder Exception interpersonal skills Attention to detail Organizational and prioritization skills This position requires a US Citizenship or Green Card as the client is not able to provide sponsorship. At our clientsrsquo request, only individuals with required experience will be considered. Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities. Your resume will never be submitted to a client without your prior knowledge and consent to do so.

Keywords: PangeaTwo, Birmingham , IT Support Analyst, Professions , Birmingham, Alabama

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