Event & Retail-Based Customer Service Representative
Company: Quest
Location: Birmingham
Posted on: January 12, 2021
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Job Description:
Event & Retail-Based Customer Service Representative Are you a
great communicator, both written & verbally, passionate about
exceeding customers' expectations & have the drive to succeed? if
so then this is an opportunity not to miss! Welcome to Quest!
Location: Birmingham, AL Start Date: Within the next 2 weeks
(notice periods will be taken into consideration) Compensation:
Competitive with uncapped earning potential paid on a weekly basis
Benefits: Full paid training, support and mentoring, weekly pay,
fun team, team social events, travel opportunities (covid
dependent), award galas, black tie events plus much more! Customer
Service Representative - The Role The role of a Customer Service
Representative is to represent our clients' to their existing and
potential customer base, providing positive information, help,
support & guidance to address their needs. Providing world-class
customer experience and focus, with the ultimate aim of first
contact customer resolution. Their overall objective is to ensure
excellent service standards, meet KPIs, and exceed high
expectations overall by their exceptional skills and interactions.
Other duties of the role will include: * Working as part of a team
developing and maintaining strong relationships with established
customers * Understanding customer requirements to effectively sell
our full range of products and services * Processing orders and
quotations, negotiating prices and terms where necessary * Solving
problems and applying logic to complex scenarios. Customer Service
Representative - What's in it for you? At Quest not only will you
be joining an awesome team but you can also expect: * Regular
bonuses & incentives dependant on your performance * An excellent
social calendar - our team really do know how to have fun! *
Attendance at sporting events (Covid permitting) * Travel
Opportunities across the US (Covid permitting) * Weekly Pay *
Advancement based on your performance instead of previous
experience or educational background - you are in charge of your
own fate * Plus much more! Customer Service Representative -
Requirements To be a brilliant Customer Service Representative
you'll need to have: * Excellent communication skills - the ability
to engage with anybody, anywhere, from all walks of life *
Initiative - a desire to learn about our customers, our client's
products and our client's new technologies. * Confidence - a
personality that will welcome and engage our customers * An eye for
detail - to capture information accurately, follow processes *
Customer focus - deliver an excellent customer experience *
Self-motivated - can enthuse others and achieve performance targets
This role will offer you an opportunity to avail of the outstanding
learning and development training from industry experts who
continue to provide mentoring throughout your career with Quest.
For top performers, there is the option to join our development
program where countless progression opportunities are available.
Job Requirements:For Consideration: Please send your resume through
the online application process by clicking the "Apply Now" button
below. We will be in contact with successful applicants as soon as
possible. Due to current circumstances, our initial interviews will
be conducted online however shortlisted candidates will be required
to come to the office to meet face to face at a later
date.Applicants must be over 18 and able to commute to the
Birmingham, AL area on a daily basis and have the authority to work
within the US. We do not provide sponsorship for this
position.Should you have any questions contact us and a member of
our team will be happy to assist.We look forward to hearing from
you soon!Working during a global pandemic:The safety of our
employees and customers is paramount. To ensure that we are
complying with current guidelines, all customer-facing employees
will be given all PPE necessary to complete the job role. We will
also ensure that hand sanitizing stations are available throughout
the office and regular cleaning of all workstations is carried out.
Temperature checks will be completed for all personnel entering the
business premises on a daily basis.
Keywords: Quest, Birmingham , Event & Retail-Based Customer Service Representative, Sales , Birmingham, Alabama
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