CUSTOMER SERVICE REPRESENTATIVE
Company: Dollar Tree
Location: Birmingham
Posted on: January 13, 2021
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Job Description:
Job DescriptionFamily Dollar is seeking motivated individuals to
support our Stores as we provide essential products at great values
to the communities we serve.General Summary As a Family Dollar
Customer Service Representative you will be responsible for
providing exceptional service to our customers. Key priorities
include greeting customers, assisting them with selection of
merchandise, completing transactions, and answering questions
regarding the store and merchandise.Principle Duties and
Responsibilities: --- Provides customer engagement in positive and
approachable manner. --- Assists in maintaining a clean,
well-stocked store for customers during their shopping experience.
--- Helps in the unloading of merchandise from delivery trucks,
organizes merchandise, and transports merchandise from stockroom to
sales floor. --- Independently stocks shelves and recovers
merchandise in the store. --- Accurately handles customer funds and
processes transactions using the POS system. --- Remains constantly
aware of customer activity to ensure a safe and secure shopping
environment. --- Performs all other duties as assigned in order to
maintain an effective and profitable store operation. Position
Requirements: Education: Prefer completion of high school or
equivalent. Ability to follow directives and interpret retail
operational documents as assigned. Experience: Prefer experience
working in retail, hotel, restaurant, grocery or drug store
environments. Physical Requirements: Ability to regularly lift up
to 40lbs. (and occasionally, up to 55 lbs.) from floor level to
above shoulder height; must be able to meet demands of frequent
walking, standing, stooping, kneeling, climbing, pushing, pulling
and repetitive lifting, with or without reasonable accomodation.
Availability: Ability to work flexible, full-time schedule to
include days, evenings, weekends and holidays. Skills and
Competencies: Customer Focus, Developing Potential, Results Driven,
Strong Organizational Skills, Communication Skills, Problem
Solving/Decision Making, Job Knowledge and Relationship Management.
Our teams are working tirelessly to provide a clean and safe
environment for our Associates and customers. We continue to
enhance and modify our protocols, as appropriate. This includes:
--- Plexiglass guards at cash registers. --- Associates conduct
home health screenings two hours prior to their shift. --- Managers
conduct in-store health screenings of each associate prior to
shift. --- Cleaning protocols that include hand sanitizer and
supplies to clean throughout the day. --- Social Distancing by
maintaining at least six feet between yourself and shoppers. ---
Face masks and gloves for Associates to wear during their
shifts.
Keywords: Dollar Tree, Birmingham , CUSTOMER SERVICE REPRESENTATIVE, Sales , Birmingham, Alabama
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