Client Service Representative/Receptionist, Veterinary/Kennel Assistants

Company: VCA Animal Hospitals, ALABAMA
Location: Birmingham
Posted on: November 22, 2021

Job Description:

We are seeking an experienced Veterinary Professionals to join our team as Client Service Representatives, Veterinary Assistants, and Kennel Assistants:The successful candidate will be a believer in the possibilities of high quality veterinary medicine, patient care, and exceptional customer service -with the expertise and technical know-how to make them happen.In our Vet Assistant position you will be supporting our Doctors and Technician teams by creating a positive, low-stress atmosphere for our clients and patients. Duties will include:

• Maintaining medical records. * Preparing surgical suite and surgical patients. * Filling prescriptions. * Performing laboratory work and diagnostic imaging. * Providing compassionate care and a home away from home for boarded and hospitalized pets.The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Helping with emergency intake and facilitating triage is another important role of this position. * Scheduling and confirming appointments. * Placing outbound calls for follow-ups and reaching out to prospective clients. * Presenting and explaining fees, including processing payments. * Recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). * Managing medical records, charts, reports and correspondence. * Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.The Kennel Assistant responsibilities include, but are not limited to:
    • Cleaning cages. * Feeding and caring for dogs and cats. * Walking dogs. * Bathing dogs. * Doing laundry. * Cleaning and maintaining hospital premises. * Assisting Doctors and Technicians when necessary.We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
      • You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600 boarded specialists.
        • You will sharpen your skills-and even learn some new techniques-and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunitiesJob Types: Full-time, Part-timePay: $13.00 - $15.00 per hourBenefits:
          • 401(k)
          • Dental insurance
          • Flexible schedule
          • Health insurance
          • Health savings account
          • Paid time off
          • Parental leave
          • Professional development assistance
          • Vision insuranceSchedule:
            • 10 hour shift
            • 8 hour shift
            • Day shift
            • Monday to Friday
            • Overtime
            • Weekend availabilityExperience:
              • Veterinary experience: 1 year (Preferred)
              • Veterinary assistant: 1 year (Preferred)Work Location: Multiple Locations

Keywords: VCA Animal Hospitals, ALABAMA, Birmingham , Client Service Representative/Receptionist, Veterinary/Kennel Assistants, Sales , Birmingham, Alabama