BirminghamRecruiter Since 2001
the smart solution for Birmingham jobs

Customer Service Representative

Company: Summit Marketing
Location: Birmingham
Posted on: May 15, 2022

Job Description:

Job DescriptionOur globally connected and dynamic company is based in Birmingham. We specialize in the creation, distribution, promotion and direct marketing of innovative products. We are looking for a Customer Service Representative responsible for acting as a liaison between customers and companies. Their primary role is to assist customers hands-on with complaints, orders, errors, account questions, and other inquiries.PRIMARY RESPONSIBILITIES:

  • Reach out to customers directly and verify account information.
  • Greet customers warmly and professionally.
  • Assist with the placement of orders.
  • Advice on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customers to reconsider cancellation to increase reatinment.
  • Inform customers of deals and promotions.
  • Sell products and services directly to customers.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Knowledge about our products to better assist our customers.EDUCATION AND EXPERIENCE:
    • High school diploma, general education degree or equivalent
    • knowledge of customer service principles and practices
    • knowledge of relevant computer applications
    • ability to type
    • knowledge of administrative procedures
    • numeric, oral and written language applications
    • product knowledgePersons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer DevelopmentPowered by JazzHRQZkQ7qX7e6

Keywords: Summit Marketing, Birmingham , Customer Service Representative, Sales , Birmingham, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Birmingham RSS job feeds