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Customer Service Representative

Company: Summit Marketing
Location: Birmingham
Posted on: May 15, 2022

Job Description:

Job DescriptionOur globally connected and dynamic company is based in Birmingham. We specialize in the creation, distribution, promotion and direct marketing of innovative products. We are looking for a Customer Service Representative responsible for acting as a liaison between customers and companies. Their primary role is to assist customers hands-on with complaints, orders, errors, account questions, and other inquiries.PRIMARY RESPONSIBILITIES:

  • Reach out to customers directly and verify account information.
  • Greet customers warmly and professionally.
  • Assist with the placement of orders.
  • Advice on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customers to reconsider cancellation to increase reatinment.
  • Inform customers of deals and promotions.
  • Sell products and services directly to customers.
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Knowledge about our products to better assist our customers.EDUCATION AND EXPERIENCE:
    • High school diploma, general education degree or equivalent
    • knowledge of customer service principles and practices
    • knowledge of relevant computer applications
    • ability to type
    • knowledge of administrative procedures
    • numeric, oral and written language applications
    • product knowledgePersons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer DevelopmentPowered by JazzHRQZkQ7qX7e6

Keywords: Summit Marketing, Birmingham , Customer Service Representative, Sales , Birmingham, Alabama

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