Guest Service Agent - Suburban Extended Stay - Bir
Company: Hotel Management Services
Location: Birmingham
Posted on: May 16, 2022
Job Description:
Job Description Suburban Extended Stay by Choice Hotel -
Birmingham, ALAre you searching for more than a simple work
assignment? Join our team and work with a fast-paced, growing
company that offers a rewarding work experience and the opportunity
to build a career in the hospitality industry.Suburban Extended
Stay is looking for an energetic Guest Service Agent to apply a
smile and friendly attitude while interacting with guests and
create a welcoming environment to promote a positive outcome in
guest satisfaction. The position offers:
- Flexible hours (Monday – Sunday as scheduled)
- Holiday Pay for scheduled and unscheduled team members
- Paid Time Off Programs for part-time and full-time team
members
- Bonus and/or rewards based on guest satisfaction scores
- Cross training for other hotel positions
- Free support services for team members and family members
- Discounted room rates at participating Choice HotelsEssential
Job Functions:
- Requires excellent customer service and problem solving
skills
- Must be available to work a variety of shifts including
weekends and holidays
- Maintains a professional business appearance, attitude and
performance
- Responsible for guest check-in and check-out
- Process reservations, registrations, and extensions based on
availability
- Obtain all necessary guest information and payments within
established standards
- Maintains customer's privacy
- Demonstrates and promotes a strong commitment to providing the
best experience for guests and team members
- Demonstrates good communication skills with GM, guests, and
other staff members
- Responsible for keeping track of shift details
- Complies with all safety and security policies Qualifications:
- Education: High School Diploma or equivalent, or General
Education Degree (GED)
- Experience: Prior guest service experience in customer service
related role
- Knowledge: General understanding of common office/front; basic
business management practices
- Abilities:
- Read, comprehend, and follow written procedures
- Respond calmly in situations of conflict and stress
- Adapt to changes in daily work
- Problem solve in a timely manner
- Skills:
- Must be able to read, write, and speak English
proficiently
- Effective with organization, management of time and attention
to detail
- Effective communication with staff and guests
- Effective at multitasking and managing multiple projects at the
same time Reports to: General ManagerEnvoy Hospitality, established
in 2011, is a fast-paced growing company in the hospitality
industry providing full management services for hotel properties
under the Choice umbrella. Envoy Hospitality is an Equal
Opportunity Employer
Keywords: Hotel Management Services, Birmingham , Guest Service Agent - Suburban Extended Stay - Bir, Sales , Birmingham, Alabama
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