Guest Service Agent - Suburban Extended Stay - Bir

Company: Hotel Management Services
Location: Birmingham
Posted on: May 16, 2022

Job Description:

Job Description Suburban Extended Stay by Choice Hotel - Birmingham, ALAre you searching for more than a simple work assignment? Join our team and work with a fast-paced, growing company that offers a rewarding work experience and the opportunity to build a career in the hospitality industry.Suburban Extended Stay is looking for an energetic Guest Service Agent to apply a smile and friendly attitude while interacting with guests and create a welcoming environment to promote a positive outcome in guest satisfaction. The position offers:

• Flexible hours (Monday – Sunday as scheduled)
• Holiday Pay for scheduled and unscheduled team members
• Paid Time Off Programs for part-time and full-time team members
• Bonus and/or rewards based on guest satisfaction scores
• Cross training for other hotel positions
• Free support services for team members and family members
• Discounted room rates at participating Choice HotelsEssential Job Functions:
  • Requires excellent customer service and problem solving skills
  • Must be available to work a variety of shifts including weekends and holidays
  • Maintains a professional business appearance, attitude and performance
  • Responsible for guest check-in and check-out
  • Process reservations, registrations, and extensions based on availability
  • Obtain all necessary guest information and payments within established standards
  • Maintains customer's privacy
  • Demonstrates and promotes a strong commitment to providing the best experience for guests and team members
  • Demonstrates good communication skills with GM, guests, and other staff members
  • Responsible for keeping track of shift details
  • Complies with all safety and security policies Qualifications:
    • Education: High School Diploma or equivalent, or General Education Degree (GED)
    • Experience: Prior guest service experience in customer service related role
    • Knowledge: General understanding of common office/front; basic business management practices
    • Abilities:
      • Read, comprehend, and follow written procedures
      • Respond calmly in situations of conflict and stress
      • Adapt to changes in daily work
      • Problem solve in a timely manner
      • Skills:
        • Must be able to read, write, and speak English proficiently
        • Effective with organization, management of time and attention to detail
        • Effective communication with staff and guests
        • Effective at multitasking and managing multiple projects at the same time Reports to: General ManagerEnvoy Hospitality, established in 2011, is a fast-paced growing company in the hospitality industry providing full management services for hotel properties under the Choice umbrella. Envoy Hospitality is an Equal Opportunity Employer

Keywords: Hotel Management Services, Birmingham , Guest Service Agent - Suburban Extended Stay - Bir, Sales , Birmingham, Alabama