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Customer Service Representative

Company: David Porter-Farmers Insurance Agency
Location: Trussville
Posted on: June 25, 2022

Job Description:

Job DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Becoming licensed to sell insurance products will be a future requirement and allow for additional income.

Benefits

Paid HolidaysBase Salary with Commissions (once licensed)Bonus OpportunitiesPaid Time Off (PTO)Weekends OffHands-On Training

Responsibilities

  • Process customer policy change requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Generating insurance quotes.
  • Provide exceptional customer service.
  • Be outstanding at relationship building.

    Requirements

    • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
    • Be a great self-starter with a sense of urgency.
    • Proficiency to multi-task, follow-thru and follow-up.
    • Excellent Communication/interpersonal skills.
    • A Property & Casualty license is preferred but will train good individual.
    • Works well with other employees and is a team player with a positive attitude.
    • Strong communication skills, both oral and written.

Keywords: David Porter-Farmers Insurance Agency, Birmingham , Customer Service Representative, Sales , Trussville, Alabama

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