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Inside Sales Manager

Company: Shipshape
Location: Birmingham
Posted on: June 25, 2022

Job Description:

About Shipshape
At Shipshape, everything we do is to help homeowners save time, money and energy. If you are passionate about aligning your work efforts with your ability to make a real, meaningful impact in the world, then Shipshape is the right place for you to work! We believe homes should be safe, reliable, efficient and comfortable. Shipshape provides an complete home management solution designed for the homeowner. Our platform was built using new, cutting-edge technology we have developed. If you are passionate about helping real people, love technology, aren't afraid of a challenge and have a desire to push yourself to your maximum potential, Shipshape is where you belong. Join us on our mission to make homes smart enough to take care of themselves!
About the position
Join Shipshape as a Inside Sales Manager and become a leader in our sales organization, managing internal team members and standing up world class processes and making a difference in the lives of homeowners and key strategic partners. In this role you will manage, lead and evaluate the day to day activities of the outbound inside sales team operations to include performance metrics, retention statistics, and staffing requirements, to ensure achievement of sales goals and delivery of superior customer service experience. This role is based in Birmingham, Alabama or Austin, Texas.
This is one of the most important jobs in the company because you will be responsible for the performance of our inside sales organization as well as certain key accounts, requiring versatility given the wide-range of stakeholders and responsibilities to manage.

  • Become an expert in smart home applications to home maintenance and the Shipshape solutions.
  • Build out a world-class inside sales organization, including best-in-class processes to empower our elite sales and field install tech force, collectively known as the "Seal Team" to successfully deliver
  • Coordinate with Shipshape Business Development, Marketing, Training & Delivery and Customer Success teams that also work with homeowners, team members and key accounts, ensuring seamless and smooth relationship management, customer experiences and communication.
  • Distribute department specific and company-wide improvement opportunities for improvement identified while performing sales management, account management and business development duties.
  • Formulate and execute of inside sales, business development and account management programs, processes and strategies.
  • Prepare sales, marketing and account management collateral to conduct high-impact meetings.
  • Educate and train team members, partners and home owners about our suite of services.
  • Lead sales team call campaigns and install swarms, working with our delivery and home assistant (i.e. customer support and success) teams to ensure clean lead handoffs between teams.
  • Identify opportunities to for new business from existing relationships.
  • Participate in the formulation of department-wide territory goals and metrics (e.g. KPIs, Sales Goals, Income Metrics, etc.)
  • Formulate best practices to log, track and manage relationships, account pipeline, and activity within Salesforce.
  • Be a local brand ambassador for Shipshape.
  • Cultivate a culture of excellence.Requested experience
    • Experience in sales or relationship management.
    • Ability to be goal-oriented, self-motivated, confident, thorough and committed.
    • Ability to operate with enthusiasm and flexibility in a constantly evolving team environment.
    • Ability to build influential relationships and deliver results in a cross-functional/matrixed environment.
    • Experience working with Salesforce or another CRM.Key Attributes
      • Diversified set of skills and experience
      • Ability and willingness to learn and execute new ideas
      • High levels of Agility and Flexibility
      • Comfort with Ambiguity
      • Issues Management Expert
      • People Management Expert
      • Exceptional Communication
      • Exceptional Organization
      • Innovative Thinker
      • Decisive Leader
      • Relationship Oriented
      • High Financial and Operational Acumen
        Commitment & Compensation
        This is a full time position with complete benefits including health insurance and participation in the employee equity program. Shipshape is an early stage, rapidly growing start up. We are learning every day how to deliver more value, more efficiently for our customers. Homeowners depend on Shipshape. When you come to work for Shipshape you should know that it will be hard work, and you will find that team members work long hours because we are excited about our mission to make homes smart enough to take care of themselves.
        This is a quote carrying position that will be eligible for individual and company performance bonuses.
        Career development
        Shipshape encourages career development. As an early-stage and rapidly growing company, Inside Sales Managers are highly visible and have the potential to grow upward within the company as we expand to new markets and service lines.
        Shipshape is an Equal Opportunity Employer
        • At Shipshape Equality is one of our core values. We do not discriminate on the basis of race, religion, color, nation origin, gender, sexual orientation, age marital status, veteran status or disability status. -

Keywords: Shipshape, Birmingham , Inside Sales Manager, Sales , Birmingham, Alabama

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