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Bi-Lingual Customer Service Representative (Remote Arizona)

Company: Protective Life Insurance Company
Location: Birmingham
Posted on: January 25, 2023

Job Description:

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
Protective Asset Protection has been providing Finance and Insurance (F&I) solutions for the automotive industry since 1962. We proudly serve thousands of dealerships in the automotive, RV, powersports and marine industries. Our portfolio of vehicle protection plans, guaranteed asset protection (GAP), limited warranties and credit insurance programs provide dealerships the opportunity to generate revenue through the sale of products that help consumers protect their tomorrow, so they have the freedom to embrace today.Protective Asset Protection is a business segment of the financial services holding company, Protective Life Corporation, and operates through subsidiaries of that company. Protective Life Corporation is a wholly owned subsidiary of The Dai-ichi Life Insurance Company, Limited ("Dai-ichi Life").
The Bi-Lingual Customer Service Rep is responsible for providing prompt, courteous, and professional service to Contract Holders, Sales Representative, Agents, Dealers, Lien Holders and other internal or external customers. Overall, in this role you will work with the team to meet individual and department goals by engaging in continuous learning opportunities, provided by Protective.
In this remote position Protective will provide equipment, however, you must meet the work from home requirements which includes a distraction free work space and internet speeds with a minimum of 10 mbps download and 5 mbps upload speeds.
Working hours are Monday-Friday from 10:30a-7:00p central time.Responsibilities:

  • Provide excellent customer service via telephone inquiries related to service contracts, GAP claims, claim status, claim payment, repair policies and procedures, contract terms and other miscellaneous requests. -
  • Review, analyze and answer complex requests from both internal and external customers (e.g. contract and policyholders, agents, and internal departments).
  • Manage detailed communication with customer, while maintaining high level of service using active listening, communication, and call management skills. -
  • Works with team to meet team and department goals.
  • Engage in continuous learning opportunities (provided by Protective).Knowledge Experience/Education/Training:
    • College Degree not required but recommended.
    • High school diploma/ GED required. Some college preferred
    • Computer skills including a working knowledge of Microsoft Word and Excel.
    • Automotive dealership or business development center experience is helpful but not required (this knowledge will be provided through training).
    • Prior customer service experience in a call center environment
    • Excellent communication skills including the ability to effectively communicate with internal and external customers. Must possess good organizational skills and be able to work independently when necessary.
    • Must be fluent in Spanish and English.Qualifications:
      • Team Player: Works well as a member of a group
      • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
      • Dedicated: Devoted to a task or purpose with loyalty or integrity
      • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
      • Growth Opportunities: Inspired to perform well by the chance to take on more responsibilityIND123Performance-Based Compensation: This position is eligible for an annual incentive based on individual and Company performance. Protective's targeted salary range for this position is $40,000-$50,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance as well as a 401k match and a pension plan.

        All candidates are required to complete a background check to include drug screen

        Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
        Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
        We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
        We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Keywords: Protective Life Insurance Company, Birmingham , Bi-Lingual Customer Service Representative (Remote Arizona), Sales , Birmingham, Alabama

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