Bi-Lingual Customer Service Representative (Remote Arizona)
Company: Protective Life Insurance Company
Posted on: January 25, 2023
The work we do has an impact on millions of lives, and you can
be a part of it.We help protect our customers against life's
uncertainties. Regardless of where you work within the company,
you'll be helping provide protection and peace of mind when our
customers need it most.
Protective Asset Protection has been providing Finance and
Insurance (F&I) solutions for the automotive industry since
1962. We proudly serve thousands of dealerships in the automotive,
RV, powersports and marine industries. Our portfolio of vehicle
protection plans, guaranteed asset protection (GAP), limited
warranties and credit insurance programs provide dealerships the
opportunity to generate revenue through the sale of products that
help consumers protect their tomorrow, so they have the freedom to
embrace today.Protective Asset Protection is a business segment of
the financial services holding company, Protective Life
Corporation, and operates through subsidiaries of that company.
Protective Life Corporation is a wholly owned subsidiary of The
Dai-ichi Life Insurance Company, Limited ("Dai-ichi Life").
The Bi-Lingual Customer Service Rep is responsible for providing
prompt, courteous, and professional service to Contract Holders,
Sales Representative, Agents, Dealers, Lien Holders and other
internal or external customers. Overall, in this role you will work
with the team to meet individual and department goals by engaging
in continuous learning opportunities, provided by Protective.
In this remote position Protective will provide equipment, however,
you must meet the work from home requirements which includes a
distraction free work space and internet speeds with a minimum of
10 mbps download and 5 mbps upload speeds.
Working hours are Monday-Friday from 10:30a-7:00p central
- Provide excellent customer service via telephone inquiries
related to service contracts, GAP claims, claim status, claim
payment, repair policies and procedures, contract terms and other
miscellaneous requests. -
- Review, analyze and answer complex requests from both internal
and external customers (e.g. contract and policyholders, agents,
and internal departments).
- Manage detailed communication with customer, while maintaining
high level of service using active listening, communication, and
call management skills. -
- Works with team to meet team and department goals.
- Engage in continuous learning opportunities (provided by
- College Degree not required but recommended.
- High school diploma/ GED required. Some college preferred
- Computer skills including a working knowledge of Microsoft Word
- Automotive dealership or business development center experience
is helpful but not required (this knowledge will be provided
- Prior customer service experience in a call center
- Excellent communication skills including the ability to
effectively communicate with internal and external customers. Must
possess good organizational skills and be able to work
independently when necessary.
- Must be fluent in Spanish and English.Qualifications:
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or
- Ability to Make an Impact: Inspired to perform well by the
ability to contribute to the success of a project or the
- Growth Opportunities: Inspired to perform well by the chance to
take on more responsibilityIND123Performance-Based Compensation:
This position is eligible for an annual incentive based on
individual and Company performance. Protective's targeted salary
range for this position is $40,000-$50,000. Actual salaries may
vary depending on factors, including but not limited to, job
location, skills, and experience. The range listed is just one
component of Protective's total compensation package for employees.
This position also offers additional incentive opportunities
through an annual incentive based on individual and Company
performance as well as a 401k match and a pension plan.
All candidates are required to complete a background check to
include drug screen
Employee Benefits: We aim to protect our employees' wellbeing
through a broad benefits offering. For example, we protect physical
wellbeing through health, dental and vision insurance. We protect
mental wellbeing through mental health benefits and an employee
assistance program. We protect time away from work with a variety
of paid time away benefits (e.g., paid time off, paid parental
leave, short-term disability, and a cultural observance day). We
protect financial wellbeing through contributions to healthcare
accounts, a pension plan, and a 401(k) plan with Company matching.
All employees are encouraged to protect their overall wellbeing by
engaging in ProHealth Rewards, Protective's platform to improve
wellbeing while earning cash rewards. Eligibility for certain
benefits may vary by position in accordance with the terms of the
Company's benefit plans.
Diversity and Inclusion: At Protective, we are committed to
providing an inclusive culture where all employees are able to
fully contribute and thrive. Our goal is to grow and develop our
people, attract diverse talent and support strong, diverse
We support diversity, equity, and inclusion by working to develop a
culture of inclusion and belonging led by leaders who develop
potential and embrace unique skills and abilities. Our aim is to
create an equitable and accountable environment for all leaders and
employees that will drive performance and impact business strategy.
In this way, we can increase overall diversity for leadership roles
and pipelines of talent by maturing our hiring practices, robust
development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being
inclusive and attracting, retaining, and growing the talents of a
diverse and inclusive workforce.
Keywords: Protective Life Insurance Company, Birmingham , Bi-Lingual Customer Service Representative (Remote Arizona), Sales , Birmingham, Alabama
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