Pharmaceutical Sales Customer Engagement, Neuro/Psych/LTC - Birmingham, AL
Company: Otsuka Pharmaceutical
Location: Birmingham
Posted on: January 26, 2023
|
|
Job Description:
Otsuka America Pharmaceutical, Inc. has launched a new customer
engagement approach designed to better deliver on patient,
caregiver and HCP expectations in an evolving healthcare
environment. The new model is built around where patients get their
care-locally, with the intent to better serve patients, caregivers,
and healthcare providers, delivering a higher quality experience
that ultimately is focused on improving patient care. The
"ecosystem approach" creates a unified focus among account
management, medical, patient access and market access to engage
local healthcare systems and identify opportunities to improve the
patient experience. Through this matrix model, customers will now
experience more coordinated and seamless care with digital-enabled
support to bridge care gaps. In Otsuka's evolved customer
engagement model, a Health Science Advisor (HSA) will engage HCPs
through a variety of in-person, virtual and digital tools, offering
expanded expertise regarding products and the approved conditions
they treat. Otsuka's Clinical and Scientific Specialists (CSS) will
provide deep clinical expertise on-demand and will engage
healthcare providers to offer personalized education on disease
state, thought leadership and real-world evidence.-- These
ecosystems are led by Ecosystem Leads and are grouped into regional
areas.-- Regional Leads have significant autonomy to assess unique
market priorities and customize decisions that reflect local
customer needs. In the future, Otsuka will also shift to drive
customer engagement quality, accountability, and cohesion between
patients and healthcare providers. Ultimately, it is all about
putting customers at the center of everything they do. The Health
Science Advisor will report directly to the respective Ecosystem
Lead, coordinating with cross-functional colleagues in Medical
(CSSs), Market Access (HSAMs), and Patient Support (PALs) under
appropriate guardrails. This individual will serve as the main
point of contact/connection to healthcare provider (HCP) customers
and should have a wide breadth of expertise, (e.g. able to address
complex on-label information based on approved content, able to
promote two products (CNS HSAs). --Conducts proactive outreach to
HCPs on topics such as:--
Keywords: Otsuka Pharmaceutical, Birmingham , Pharmaceutical Sales Customer Engagement, Neuro/Psych/LTC - Birmingham, AL, Sales , Birmingham, Alabama
Click
here to apply!
|