Showroom Sales Representative
Company: Richelieu Hardware
Location: Birmingham
Posted on: January 26, 2023
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Job Description:
Company OverviewRichelieu is a leading North American
distributor, importer, and manufacturer of specialty hardware and
complementary products. Our products are targeted to an extensive
customer base of kitchen and bathroom cabinet, storage and closet,
home furnishing and office furniture manufacturers, door and
window, residential and commercial woodworkers, and hardware
retailers including renovation superstores. Richelieu offers
customers a broad mix of high-end products sourced from
manufacturers worldwide. With over 130,000 product offerings, 106
distribution centers, 2 manufacturing plants, and a
state-of-the-art field force that passionately serves over 100,000
customers, Richelieu continues to stand in the forefront of a
dynamic and ever-changing industry.Since 1968, Richelieu
understands the significance and impact of a strong set of Core
Values. Richelieu stands behind these Five Core Values that serve
as the guiding principles of everything we do: Customer Focus,
Innovation, Performance, Respect/Integrity/Ethics, and
Ownership.These values are what allow us to achieve Our Mission: to
enable our customers to profitably grow their businesses through
the design and creation of exceptional kitchens, closets, and
storage spaces.Our OpportunityWe are currently seeking a Customer
Service Representative to join our team of professionals.Being a
member of the Richelieu team means that you are part of something
bigger than just yourself. As a growing and winning international
organization that places emphasis on its people and culture, its
career development opportunities, and the realization that healthy
living is in part achieved by the proper balance of work and home,
we are excited to be a company that our employees are passionate
about! More can be found out about us at as well as Richelieu
YouTube.Key ResponsibilitiesKey ResponsibilitiesAs a critical and
meaningful role within the Richelieu organization, the Customer
Service Representative is primarily responsible for providing
customer service support to the organization by obtaining,
analyzing, and verifying the accuracy of order information in a
timely manner. This position is also responsible for ensuring that
excellent standards of service and high levels of customer
satisfaction are maintained.Answer phone calls from customers
placing orders as well as provide sales quotesWork closely
alongside outside sales representatives with customer orders and
quotesAssist customers in the showroom with questions and order
placementSolicit new or complimentary sales for customers via phone
as well as face-to-face in the showroomResearch product solutions
for customers to solve field-project issuesRestock the showroom and
perform cycle counts as requiredWhat We Are Looking For1 - 2 years
of experience in a similar position is helpful (sales, customer
service, retail)Building Materials industry experience a
plusDeveloped customer service, problem-solving, and project
management skillsTeam-oriented, shows initiativeStrong sense of
drive and creativityProficient with Word and ExcelAS400 experience
is helpful, but not requiredHigh School graduate, some college
courses preferredCompensation and BenefitsCompetitive market-based
hourly rateGroup insurance program (medical, dental, vision, life,
disability, etc.)Employee Stock Purchase Plan plus employer
contribution401(K) plus employer contributionPaid vacation and
holidays
Keywords: Richelieu Hardware, Birmingham , Showroom Sales Representative, Sales , Birmingham, Alabama
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