Front Desk Agent
Company: HEI Hotels
Location: Birmingham
Posted on: May 27, 2023
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Job Description:
Genuine Southern hospitality is who we are and what we do at
Residence Inn Birmingham Downtown at UAB. We are conveniently
located in the historic Five Points South Dining and Entertainment
District just steps from the UAB Campus.
Our friendly team is ready to welcome you to the family. You can be
part of a passionate team that has fun, works hard, and loves one
another. When you join the HEI family, you also get the benefit of
the HEI Loves culture. HEI Loves is dedicated to celebrating our
associates by offering the most competitive compensation, benefits,
and PTO programs. Our associates are also eligible to take
advantage of everything from health and wellness packages and
robust retirement plans to travel perks, product and service
discounts, and much more.
Don't meet every single requirement of this job? Studies have shown
that women and people of color are less likely to apply to jobs
unless they meet every single qualification. At HEI we are
dedicated to building a diverse and inclusive workplace, so if
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization!
We value U.S. military experience and invite all qualified military
candidates to apply.
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
Verify and imprint credit cards for authorization using electronic
acceptance methods. Handle cash, make change and balance an
assigned house bank. Accept and record vouchers, traveler's checks,
and other forms of payment. Convert foreign currency at current
posted rates. Post charges to guest rooms and house accounts using
the computer.
Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the
most effective solutions and negotiate results. Listen and extend
assistance in order to resolve problems such as price conflicts,
insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular
basis.
Perform any other job related duties as assigned.
High school diploma or equivalent required, and college degree
preferred.
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately
complex mathematical calculations without error.
Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
conflicts.
Ability to stand and move throughout front office and continuously
perform essential job functions.
Ability to access and accurately input information using a
moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships
with associates, customers and patrons.
Effective verbal and written communication skills. Ability to adapt
communication style to suit different audiences, such as
effectively communicating with supervisors, coworkers, public
etc.
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!
For your physical and mental wellness we offer competitive Medical
and Dental programs through Anthem Blue Cross Blue Shield as well
as Vision insurance programs ---through EyeMed. ---Our Vacation,
Sick and Holiday programs are available for you to rejuvenate with
time off. For your financial wellness, HEI provides a wide array of
coverage, including Supplemental, Spousal and Child Life insurance
as well as Short and Long-Term Disability plans. Our 401(k) Savings
Plan with matching funds, and discounts through our 'YouDecide' and
Hotel Room Discount programs provide additional incentives for
choosing HEI as the employer of your future. Specific details and
eligibility of these programs vary by location and employment
status.
Work today, get paid today! We proudly partner with DailyPay, a
voluntary benefit that allows our associates access to their
earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
characteristics.
Requisition ID: 2023-38876
FLSA Status: Non-Exempt
Street: 821 20th St S
Location Description: Genuine Southern hospitality is who we are
and what we do at Residence Inn Birmingham Downtown at UAB. We are
conveniently located in the historic Five Points South Dining and
Entertainment District just steps from the UAB Campus.
Our friendly team is ready to welcome you to the family. You can be
part of a passionate team that has fun, works hard, and loves one
another. When you join the HEI family, you also get the benefit of
the HEI Loves culture. HEI Loves is dedicated to celebrating our
associates by offering the most competitive compensation, benefits,
and PTO programs. Our associates are also eligible to take
advantage of everything from health and wellness packages and
robust retirement plans to travel perks, product and service
discounts, and much more.
Don't meet every single requirement of this job? Studies have shown
that women and people of color are less likely to apply to jobs
unless they meet every single qualification. At HEI we are
dedicated to building a diverse and inclusive workplace, so if
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization!
We value U.S. military experience and invite all qualified military
candidates to apply.
Keywords: HEI Hotels, Birmingham , Front Desk Agent, Sales , Birmingham, Alabama
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